ablefy

Team Lead, Customer Success

ablefy

full-time

Posted on:

Location Type: Office

Location: Berlin • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Develop and execute a clear Customer Success strategy aligned with ablefy’s growth ambitions.
  • Drive revenue growth through CSM, focusing on retention & churn reduction, product adoption, expansion & share of wallet.
  • Translate customer insights into scalable success motions and into goals and tasks for the team.
  • Cultivate robust, long-lasting customer relationships, acting as a proactive partner as customers scale.
  • Tailor engagement to each customer’s maturity stage, empowering them with the right resources, product insights, and strategic guidance.
  • Build a strong network of ablefy advocates and foster a thriving customer community.
  • Be the voice of the customer internally, ensuring customer needs clearly influence decisions.
  • Own and manage escalations, ensuring smooth resolution of complex or technical issues.
  • Drive adoption of ablefy’s full product suite, including European compliance tools, flexible payment and checkout solutions, subscription and recurring revenue modules.
  • Maintain a tight feedback loop with Product, Tech, and Compliance, translating customer needs into product requirements, feature improvements, better overall customer experience.
  • Analyze customer data to understand engagement, predict risks, and uncover growth opportunities.
  • Deliver actionable insights that enable data-driven decisions across the company.
  • Professionalize Customer Success (define and document clear SOPs, establish reliable processes and ways of working, obsess over details — because great execution lives there).
  • Build, mentor, and lead a high-performing Customer Success team.
  • Set a culture of ownership, customer empathy, and excellence.

Requirements

  • Minimum 2 years of leadership experience in Customer Success or related roles, ideally within B2B SaaS, fintech, or digital commerce.
  • Proven experience building, scaling, and leading high-performing Customer Success teams.
  • Strong understanding of digital entrepreneurs and online business models, payment processing & checkout flows, subscription-based and recurring revenue models, cross-border transactions and European compliance requirements.
  • A growth mindset with a clear focus on retention, expansion, and customer lifetime value.
  • Strong analytical skills and confidence working with CS metrics such as churn, NPS, and product adoption.
  • A hands-on mentality — you enjoy being close to customers and leading from the front.
  • The ability to bring structure, clarity, and reliability into fast-moving, complex environments.
  • Excellent communication skills and strong stakeholder management across Product, Tech, and Compliance.
  • Strong alignment with ablefy’s mission to build innovative, compliant, and scalable solutions for digital businesses.
  • Fluency in German and English.
Benefits
  • Paid time off – 30 vacation days.
  • A competitive salary.
  • A personal training and development budget of €1,500 per year.
  • Responsibility and trust from day one.
  • Individual coaching and further training to support you in your development.
  • A free BVG ticket.
  • Employee discounts at numerous companies (e.g. at the gym or in online stores).
  • Pension program with company match up to 30% of employee contributions.
  • A culture of equity and inclusion where you are appreciated for the person you are.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success strategyretentionchurn reductionproduct adoptiondata analysisCS metricssubscription-based modelspayment processingEuropean compliance toolsrecurring revenue models
Soft Skills
leadershipcustomer empathyanalytical skillscommunicationstakeholder managementgrowth mindsetmentoringproblem-solvingattention to detailadaptability