Ability Hire

Program Assistant

• Support all operational elements of the program
• Maintain a thorough understanding of ancillary perinatal services
• Receive and respond to new referrals, including enrolling participants and supporting them to navigate economic, logistical, and other non-clinical barriers to accessing care, following care plans, or meeting goals
• Escalate to, and collaborate with, clinical colleagues and care teams as appropriate
• Outreach by virtual means or in person to identify resource needs, connect participants to those resources, and follow up to confirm the need is met
• Assist in planning, organizing, facilitating, and participating in on-site/community events, clinics, and outreach initiatives as assigned
• Support the program/consult with interdisciplinary care teams to support complex members who have resource needs or logistical barriers. Address community resource needs for complex members/families in collaboration with interdisciplinary teams
• Support program database management, including data entry, entry of survey results, extraction and reports, including but not limited to clinical data and demographics, using the Salesforce platform and other electronic health record and/or database used by our funders in San Francisco
• Assist other program staff in data entry, as needed
• Assist in collecting data, and producing various project-related reports and documents, including but not limited to feedback surveys & progress reports
• Support Program Coordinator with social media content development and creating and scheduling posts related to outreach events, resource highlights, and community partnerships
• Develop and maintain a glossary of maternal health terms for the behavioral health team
• Maintain and regularly update a Community Resource Guide, gathering feedback from families and staff to ensure the guide reflects current needs and available services
• General filing & recordkeeping/organizing
• Inventory and purchasing of program supplies
• Light correspondence & memos, as assigned
• Some local driving or local travel using public transportation required
• Participate in in-service training and other professional development as assigned
• Other duties as needed to facilitate effective operation of the program as assigned by Director, Clinical Program Manager, and/or Program Coordinator.

Program Assistant – Population Focused Early Intervention

Counselor

• Provide direct services including behavioral health assessment, counseling, and case management to Black birthing families
• Consult as needed with prenatal care team members, including medical providers, midwives, doulas, lactation educators/consultants, etc. for comprehensive and quality integrated care
• Co-facilitate childbirth education and/or postpartum peer support groups with a birth worker
• Design, facilitate, and/or participate in community engagement activities to promote holistic wellness and village-building among birthing individuals and families
• Actively engage in clinical consultation and other multidisciplinary co-learning spaces
• Complete all required clinical documentation
• Support outreach efforts including attending select weekend community events
• Perform other related duties as assigned/required

Program Assistant – Population Focused Early Intervention

Mental Health Counselor