ABC Fitness

Onboarding Manager

ABC Fitness

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$58,000 - CA$65,000 per year

About the role

  • Support customers through their Onboarding journey by driving product adoption, engaging key stakeholders and using a consultative, value driven approach to guide customers through their initial Glofox setup.
  • Establish and maintain strong relationships with clients to identify needs and set appropriate expectations and objectives.
  • Manage scope, timelines, and define roles and responsibilities to ensure all onboarding milestones are met.
  • Collaborate with the Technical Implementation team to ensure successful migration of customer data during the setup phase of the journey.
  • Act as a product & industry champion, leveraging known & learned best practices to provide exceptional support during the onboarding phase.
  • Work with Sales team to understand key value drivers for newly signed customers and facilitate a smooth transition into the post-sale structure.
  • Identify and escalate risks and work with leadership and other cross functional teams to overcome any barriers to onboarding.

Requirements

  • Bachelor’s degree or equivalent work experience
  • 2-4 years of experience in a client facing role, SaaS experience highly preferred
  • Basic knowledge of Microsoft Outlook, Teams, Word, and Excel
  • Prior experience in onboarding a high volume (30+) or managing a large portfolio of customers (200+) is preferred
  • Excellent written and verbal communications skills, including experience meeting with and presenting to internal & external stakeholders
  • Outstanding organizational, scheduling and time management skills.
  • Tech-savvy with the ability to quickly learn new products and explain them to others.
  • High emotional intelligence and interpersonal skills, with a focus on achieving positive customer outcomes.
  • Coachable, self-motivated, curious and resilient
  • A natural desire to build meaningful partnerships and seek out creative solutions for customers.
Benefits
  • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
  • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
  • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
  • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
  • Medical/Dental/Vision coverage
  • EAP – we get you help when you need it. Period.
  • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
  • And more! – so many benefits we couldn’t even fit them all here!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSonboardingcustomer data migrationproduct adoption
Soft Skills
communication skillsorganizational skillstime managementinterpersonal skillsemotional intelligencecoachableself-motivatedcuriousresilientrelationship building
Certifications
Bachelor’s degree