ABC Fitness

Vice President, Payment Operations – Partnerships

ABC Fitness

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $180,000 - $220,000 per year

Job Level

Lead

About the role

  • Lead and scale global payment operations across merchant onboarding, disputes/chargebacks, reconciliation, settlements, and payouts
  • Manage and expand strategic partnerships with PSPs, banks, and fintech providers, including commercial negotiations and performance optimization
  • Build and lead a high-performing global team, establishing KPIs, SLAs, and a culture of operational excellence
  • Deploy AI/automation use cases such as dispute management, exception handling, reconciliation matching, onboarding risk assessment, anomaly detection, and payment failure recovery
  • Oversee global funds flow, ensuring accuracy, timeliness, and strong financial controls across reconciliation, settlements, and reporting
  • Own chargeback and dispute strategy, improving prevention, win rates, and compliance with card network rules
  • Optimize merchant onboarding to deliver a seamless, compliant, and scalable experience across global markets
  • Develop real-time monitoring, alerting, and incident response capabilities through a centralized payments command center
  • Drive payment performance improvements (authorization rates, routing, cost of acceptance) through data, analytics, and partner strategies
  • Partner cross-functionally with Product, Engineering, Finance, Risk, and GTM teams to align payments strategy with company growth and platform evolution

Requirements

  • 15+ years of experience in payments, fintech, banking, or SaaS, with senior leadership in payment operations
  • Proven track record of scaling global payment operations, including reconciliation, disputes, onboarding, and payouts
  • Experience driving automation and transformation initiatives, including AI/ML-based solutions in operations
  • Deep understanding of payment ecosystems, including PSPs, acquiring, card networks, and alternative payment methods
  • Strong experience managing strategic partnerships and complex vendor ecosystems
  • Financial acumen with experience managing large-scale payment flows, reconciliation, and reporting
  • Demonstrated success leading global, cross-functional teams in a fast-paced environment
  • Excellent executive communication and stakeholder management skills
Benefits
  • Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
  • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
  • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
  • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
  • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
  • Medical/Dental/Vision coverage
  • EAP – we get you help when you need it. Period.
  • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
  • And more! – so many benefits we couldn’t even fit them all here!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payment operationsreconciliationdisputeschargebacksmerchant onboardingAI automationdata analyticsfinancial controlsincident responseperformance optimization
Soft Skills
leadershipcommunicationstakeholder managementstrategic partnership managementcross-functional collaborationoperational excellenceteam buildingnegotiationproblem-solvingadaptability