Independently manage the end-to-end lifecycle of employee relations cases. You will oversee the intake, triage, and resolution of ER issues, ensuring every voice is heard and every case is documented with precision, care, and extreme attention to detail.
Lead, with a high level of discretion and judgment, end-to-end internal investigations into allegations of misconduct, harassment, or policy violations. You will own the entire process, from architecting the investigation plan and interviewing witnesses to delivering final, evidence-based recommendations and documentation.
Ensure that disciplinary actions and terminations are handled with dignity and consistency.
Serve as a high-touch consultant to managers and the People team (especially HRBPs) on ER-related topics, including complex accommodations, disciplinary actions, and policy interpretation. You act as an objective, confidential intermediary to help resolve disputes before they escalate.
Act as a steady sounding board for managers facing high-tension conversations. You will coach leaders on how to approach difficult discussions with a focus on de-escalation, empathy, and clarity, ensuring they feel supported in even the most challenging moments.
Lead the coordination and adjudication of background checks and employment eligibility for our diverse population. You will apply sound judgment and legal awareness to ensure we are audit-ready and compliant while maintaining our commitment to fair-chance hiring.
Help us move from early-stage workflows to a structured, scalable ER function. You will lead the implementation and maintenance of ER policies, SOPs (standard operating procedures) for investigations, and grievance frameworks that will support our nationwide expansion.
In addition to solving individual cases, you will identify systemic trends. You’ll track ER metrics and use data to surface insights, partnering with leadership to design and deliver proactive training or cultural interventions that address recurring issues at the root.

Requirements

5-8+ years of progressive HR experience, with at least 3+ years dedicated specifically to Employee Relations. You have thrived in a high-growth startup environment or a complex healthcare organization where you had to build or refine processes from the ground up.
You have a proven track record of independently managing complex investigations and high-risk performance cases. You have the ability to see situations from all perspectives and work through conflicts to find the best possible outcomes for everyone involved.
You have experience supporting a mixed workforce of salaried professionals, hourly/non-exempt workers, and contractors. You understand the specific operational and compliance nuances that come with a high-volume, multi-state, and global worker population.
You build human connections easily. You possess deep emotional intelligence and "objective empathy" - the ability to stay grounded and fair while genuinely caring about the people involved in a dispute.
You have deep, practical knowledge of federal and state employment laws. You can navigate regulations (e.g., FLSA, FMLA, CFRA, ADA) and apply them to real-world scenarios with common sense.
You are a "builder" at heart with extreme ownership of execution. You are comfortable moving a company from scrappy processes to a structured ER function and enjoy driving projects with well-defined outcomes.
You possess a high level of professional judgment and adaptive critical thinking skills. You handle every case and all sensitive information with the highest level of confidentiality. You are comfortable being the "calm in the storm" for managers and employees alike.
You possess strong interpersonal skills and the ability to communicate effectively, both verbally and in writing, with everyone from executives to caregivers. You treat internal support as a mission-critical priority.
You apply business judgment and strategic thinking to what you see. You use data to find answers, understand organizational insights, and present trends to leadership.
You are constantly seeking to improve yourself and the employee experience. You stay curious about external trends and are always looking for ways to refine our "Families-First" approach.
You thrive in a cloud-native environment. You are highly proficient in Slack and Google Workspace (G Suite), using them for rapid communication and real-time collaboration. You are comfortable navigating multiple SaaS platforms simultaneously and prefer agile, digital workflows over static files and email chains.

Benefits

Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

employee relationsinvestigationsconflict resolutionfederal employment lawsstate employment lawsdata analysispolicy interpretationcomplianceperformance managementprocess improvement

Soft Skills

emotional intelligenceobjective empathyprofessional judgmentadaptive critical thinkinginterpersonal skillseffective communicationcoachingde-escalationattention to detailstrategic thinking