Abby Care

Care Operations Associate – Scheduler

Abby Care

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Manage and coordinate schedules for clinicians and caregivers to ensure coverage and availability.
  • Schedule Admissions by reviewing clinician calendars and availability.
  • Ensure recertification visits and supervisor visits are scheduled within the appropriate timeframe.
  • Monitor and manage multiple scheduling platforms including internal scheduling tools and shared calendars.
  • Track clinician and caregiver availability using Google Calendar and other scheduling tools.
  • Manage schedule availability periods (typically 8-week scheduling cycles).
  • Process schedule updates including PTO requests, availability changes, and schedule modifications through Google Forms and approval workflows.
  • Ensure updates are accurately reflected across scheduling platforms.
  • Collaborate closely with RN Case Managers, Clinicians, and Family Care Associates to align schedules with clinical requirements.
  • Communicate scheduling updates and issues through Slack and shared Google Sheets.
  • Participate in biweekly coordination meetings with RN Case Managers.
  • Maintain accurate records of schedules, availability, and updates.
  • Ensure all scheduling activities align with required clinical timelines and operational standards.
  • Identify scheduling conflicts and proactively resolve them.

Requirements

  • 3+ years of experience managing complex medical/healthcare scheduling for a large population of clients or staff.
  • Experience coordinating schedules involving multiple stakeholders.
  • Strong organizational and time management skills.
  • Excellent communication and coordination abilities.
  • High attention to detail and ability to manage multiple schedules simultaneously.
  • Strong problem-solving skills, particularly in resolving scheduling conflicts.
  • Comfortable working with Google Suite (Google Calendar, Google Sheets, Google Forms).
  • Experience working with Electronic Medical Records (EMR) systems (Experience in Alora is a plus.)
  • Ability to manage multiple scheduling platforms simultaneously.
Benefits
  • Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
  • Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
  • Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
  • Set Up for Success. We provide a company-issued laptop to support you in your role.
  • Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
scheduling managementscheduling coordinationproblem-solvingtime managementattention to detailexperience with EMR systemsexperience with Google Suiteschedule updates processingavailability trackingscheduling conflict resolution
Soft Skills
organizational skillscommunication abilitiescoordination abilities