Care Operations Associate
Abby Care
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Tech Stack
About the role
- Manage patient documents and ensure timely, accurate distribution of medical records.
- Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
- Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
- Support families in scheduling visits and coordinating care delivery processes.
- Build meaningful relationships with parents as part of the support team.
- Collaborate with internal teams and departments to ensure a seamless Abby Care experience.
Requirements
- Excellent communication skills; strong attention to detail, analytical thinking, and organization.
- Communication is critical for this role, which involves extensive follow-up, tracking, coordination, and collaboration with cross-functional teams.
- Bachelor’s degree in Nursing, Healthcare Administration, Medical Records Management, or a related field (preferred).
- Minimum of 2+ years of experience in analysis, administrative, or operations roles (e.g., Care Delivery Administrator, Operations Analyst/Specialist, Care or Service Coordinator).
- Experience in Medical Billing, Medical Payroll Processing, and QA is preferred.
- Strong organizational and multitasking skills with the ability to solve problems creatively.
- Commitment to going above and beyond for families.
- Comfortable managing dynamic responsibilities and providing cross-functional support.
- Proficient in CRM platforms such as Salesforce, with hands-on experience using Google Drive and other cloud-based tools.
Benefits
- Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
- Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
- Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
- Set Up for Success. We provide a company-issued laptop to support you in your role.
- Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical records managementmedical billingmedical payroll processingquality assurancedata analysisoperations managementcare delivery coordinationadministrative supportproblem solvingmultitasking
Soft Skills
communicationattention to detailanalytical thinkingorganizationcollaborationrelationship buildingcreativitycommitment to serviceadaptabilitysupportive