Abbott

Client Success Manager

Abbott

full-time

Posted on:

Location Type: Office

Location: Kansas City • Kansas • Montana • United States

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Salary

💰 $61,300 - $122,700 per year

About the role

  • Perform customer trouble shooting, follow-up calls, visits, and support to accounts to ensure retention, increase growth, volume, and utilization of eScreen products.
  • Execute goals and objective strategies as established by the Client Success leaders.
  • Create, coordinate and perform training session(s), for accounts to meet their needs.
  • Support sales team in sales and marketing efforts to generate new business and grow existing accounts.
  • Ensure client account(s) are current with payments and bring invoice disputes to resolution through internal accounting and finance teams.
  • Review and provide data reporting and analysis to the accounts for their use and to identify changes in business trends that may indicate service opportunities.
  • Articulate account details regarding account productivity, which are growing and which are declining and why.
  • Use customer relationships to promote additional products and services in order to influence account retention and volume growth over prior year.

Requirements

  • Bachelor’s degree or equivalent combination of education and experience required
  • 3-5 years of professional experience required
  • Experience with managing customer relations via phone, email and in person daily
  • Proficient use of: Microsoft Office, including Excel (creating/maintaining spreadsheets), digital conference applications (EX: WebEx, MS Teams, etc.), CRMs, and similar platforms to track projects and document details
  • Experience in drug testing or Occupational Health-related account management a plus
  • Knowledge of Abbott eScreen products and software applications a plus
  • Must have proven skills and experience in extensive interactive client relationships
  • Needs to understand data and be able to analyze and articulate data findings to internal and external leadership
  • Must be an extremely organized person who can manage several open issues and continue to work them until closed with resolution, while working on all special projects
  • Must be a disciplined note-taker with strong attention to recording all applicable details of a project and all daily issue resolution situations
  • Must have strong time-management skills to be able to perform required daily activities, take on new issues and complete other duties
  • Must be able to successfully work independently and collaborate with a team
  • Must have good oral and written communication skills.
Benefits
  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer relationship managementaccount managementtroubleshootingtraining coordinationinvoice resolutionproject trackingMicrosoft Exceldigital conference applicationseScreen products
Soft Skills
organizational skillstime managementcommunication skillsattention to detailproblem-solvingcollaborationdisciplinecustomer serviceinterpersonal skillsadaptability
Certifications
Bachelor's degreeOccupational Health certification