Sales Ambassador – Core Lab
Abbott
full-time
Posted on:
Location Type: Remote
Location: Canada
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Job Level
Tech Stack
About the role
- Operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention.
- Be the representative of Abbott and the Core Diagnostics brand to the customer with emphasis on laboratory management.
- Will interact with Acquisition and Sales Specialist teams; Value Expansion Representative; Area/Regional Marketing; Customer Support Center and Technical Service; Finance.
- This position is very visible and will influence customer purchase decisions.
- Accomplishes results individually, working remotely and in collaboration on teams and work groups.
- Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget.
- Considers financial and customer implications as part of decision making.
- Acts as trusted partner and resourceful advocate to existing customers.
- Drive Continuous Improvement Process with our current and future customers by utilizing Business Analytics platform for identifying insights from BI tool and data from Laboratory Information System, helping customer identify Operational optimization initiatives in their Lab and actively participate in implementing and measuring outcomes.
- Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers.
- Ensure instrument analytical turnaround time (escalations related to uptime/repair/maintenance).
- Conduct Quarterly customer business review (Commercial and Service KPI reviews).
- Replenish and control inventory and CPR management.
- Creates account specific strategies to retain and grow the business.
- Drive menu expansion and value creation (utilization of existing products; new product and new assay applications).
Requirements
- Bachelor’s degree required.
- Life Sciences/ Microbiology / Engineering (Biomedical / Electrical / Mechanical) Medical Technology or Commercial is preferred.
- One to three years working in a Laboratory environment performing diagnostics tasks in Chemistry, Pathology, Microbiology or Blood Bank (preferred).
- Three to five years performing sales duties including calling on Health Care Professionals / Medical Lab Technologists to achieve sales targets.
- Experience providing technical product application and/or hardware support (preferred).
- Experience with salesforce.com and PowerBI.
- Computer skills (word, excel, power point, internet savvy).
- In depth understanding of the Diagnostics laboratory environment including process workflow, equipment maintenance, quality control, result validation and operations.
- Good understanding of the purchasing process in their territory / province.
- Anticipates, identifies, and meets internal and external customer needs and requests; negates and resolves conflicts; maintains a professional demeanor, even under stressful conditions.
- Four days a week on the road, minimal over-night travel.
Benefits
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
laboratory managementdiagnostics taskssales dutiestechnical product application supporthardware supportinventory managementbusiness analyticsoperational optimizationquality controlresult validation
Soft Skills
customer loyaltydecision makingintegrityhonestycommitmentcommunicationconflict resolutionprofessional demeanorcollaborationcustomer advocacy
Certifications
Bachelor’s degreeMedical Technology certification