Sales Associate, Customer Experience – Service Locations
Abbott
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Represent the company and its products to the media and customers in a positive manner.
- Maintain a thorough understanding of the company’s sales and marketing goals and objectives and implement initiatives to achieve them.
- Plan and implement outreach programs to engage potential customers.
- Share customer feedback with the company to improve products and services, and contribute to the development of marketing ideas.
- Establish and maintain strong communication with purchasing offices and customers.
- Lead product training and manage inventory readiness initiatives.
- Monitor brand performance, pricing, and distribution penetration.
- Build and maintain business relationships with key accounts in assigned sectors.
Requirements
- Bachelor’s degree required.
- A bachelor’s degree in life sciences, microbiology, engineering (biomedical, electrical, or mechanical), medical technology, or business is preferred.
- One to three years of experience working in a laboratory environment performing diagnostic tasks in chemistry, pathology, microbiology, or blood banking (an asset).
- Three to five years of sales experience, including soliciting healthcare professionals and medical laboratory technicians to meet sales objectives.
- Experience with salesforce.com and PowerBI.
- Experience interacting with customers.
- Strong people management and communication skills.
- Troubleshooting and problem-solving skills.
- Proven ability to prioritize work independently.
- Negotiation skills and experience with sales techniques and sales cycles.
- Commitment to addressing customer needs through active listening and translating them into action plans.
- Customer service orientation and client-focused mindset.
- Deep understanding of the diagnostic laboratory environment, including workflow, equipment maintenance, quality control, result validation, and operations.
- Good understanding of the procurement process within their territory or province (group purchasing organizations, government approval processes, budget approvals, etc.).
- Knowledge of the sales process and experience in account management.
- Understanding of the concept of expanding the value of the existing installed base.
- Anticipate, identify, and meet the needs and requests of internal and external customers; de-escalate and resolve conflicts; maintain professional behavior even under stressful conditions.
- Effective verbal and written communication to achieve business objectives and foster customer relationships.
- Effective time management: set priorities and define tasks required to meet objectives; organize own activities and time to complete multi-dimensional tasks and cases; manage daily workload related to call documentation.
- Bilingual in French and English required.
- Travel approximately 50%.
Benefits
- Career development within an international company where you can build the career you aspire to.
- A company recognized as a great workplace in dozens of countries worldwide and named one of the world’s most admired companies by Fortune.
- Recognized as one of the best large companies to work for, and as a great workplace for diversity, working mothers, female executives, and scientists.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
diagnostic taskschemistrypathologymicrobiologyblood bankingsales techniquesaccount managementtroubleshootingproblem-solvingquality control
Soft Skills
communication skillspeople managementnegotiation skillscustomer service orientationactive listeningtime managementprioritizationconflict resolutionclient-focused mindsetindependent work
Certifications
Bachelor's degree