Abbott

Field Service Engineer – Austin, Victoria

Abbott

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $27 - $53 per hour

About the role

  • Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
  • Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
  • Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
  • Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
  • Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.

Requirements

  • Bachelor’s degree or equivalent relevant experience.
  • 2-5 years of experience in Engineering or Laboratory Technology.
  • The ability to travel 75% within the assigned territory.
  • Strong troubleshooting and problem-solving skills with laboratory instrumentation.
  • Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).
Benefits
  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
preventive maintenancecorrective repairstroubleshootinglaboratory instrumentationtechnical problem diagnosisservice call documentationinventory managementauditing documentation
Soft Skills
customer servicerelationship buildingproactive communicationplanningprioritizationproblem-solving