Project Coordinator, Client Operations
Microsoft 365
Account Support Analyst
Abarca Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Junior
About the role
- Act as the face representing Abarca to clients; identify, respond proactively, and triage client issues
- Provide support within Client Services Team managing operational calls, agenda development, key client meetings, and capturing action items
- Follow up pending topics and coordinate with other business areas to provide resolutions
- Support and identify special projects and process improvement opportunities; manage and document project tasks
- Serve as first-tier support for Darwin users, understanding platform logic, functionality, and client benefit rules
- Oversee SLAs, ensure client change requests are submitted through CRM and confirmed within agreed times
- Maintain and track CRM deliverables for assigned areas/clients; use dashboards and reports to track SLAs and report to Client Advisors
- Prepare and/or request client reports from other operational departments
- Generate and analyze reports to make recommendations and proactively identify output issues
- Conduct user-acceptance testing on system enhancements and document/communicate test results if requested
Requirements
- Associate’s Degree or Bachelor’s Degree in Business, Math, Computer Systems, or a related field (In lieu of a degree, equivalent relevant work experience may be considered.)
- 1+ year of experience as account manager or related position
- Project coordination experience
- Experience in handling client relations with attention to detail and customer service skills
- Excellent oral and written communication skills
- Availability to work in a specified time zone or working schedule to accommodate clients and team members
- May require availability for on-call hours, including evenings, weekends, and holidays
- Must be able to access and navigate each department at the organization’s facilities
- Sedentary work primarily involving sitting/standing
- Familiarity with Darwin platform logic and functionality and client benefit rules (first-tier support)
- Experience with SLA oversight, CRM deliverables, dashboards, and reporting
- Ability to generate and analyze reports and identify output issues
- Experience conducting user-acceptance testing on system enhancements
- Nice to have: Experience with PBM, Health Care, and Insurance
