Customer Success Manager

• Own the client relationship, starting from the initial handoff from Sales through the entire lifetime of the client.
• Conduct regular check-ins, business reviews, and feedback sessions to ensure alignment and satisfaction.
• Build strong personal relationships with key client stakeholders.
• Drive value, ensuring clients’ needs are exceeded and that true business value is achieved.
• Advocate for clients internally, working across Abacus teams to ensure that we deliver beyond commitment.
• Proactively monitor client performance, leveraging data and use it to create an experience that surpasses the client’s expectation.
• Advise as a strategic consultative partner with clients to continuously understand clients’ business goals, challenges, and evolving needs, and how Abacus can partner to meet those needs.
• Stay current on industry trends that may have an impact on your clients.
• Provide executive leadership to teams supporting the client, ensuring on-time high quality delivery, and being the first escalation point to resolve issues.
• Maintain client satisfaction at levels that are world-class and create an environment that is conducive to growing the account.
• Maintain a growth mindset, identifying opportunities for growth that align with the client’s business objectives, partnering with Sales to act on those opportunities.
• Collaborate with a matrixed team covering the entire client life cycle from contracting to support.

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