Abacus Insights

AVP, Client Delivery, PMO

Abacus Insights

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Own the Client Delivery Experience: Provide executive leadership across all client implementations, ensuring on‑time, on‑budget delivery with tangible value realization and high client satisfaction.
  • Transform How We Deliver: Redesign and standardize delivery methodologies, governance, and controls to drive consistency, predictability, and operational excellence across all projects.
  • Lead with Data & Insight: Build a metrics‑driven operating model using KPIs such as cycle time, cost‑to‑deliver, quality, and client outcomes to proactively manage risk and performance.
  • Partner at the Executive Level: Work closely with Client Success, Product, Engineering, and Finance to manage scope decisions, align priorities, and resolve escalations with clarity and confidence.
  • Scale Global Teams: Lead and mentor high‑performing teams across geographies, fostering a culture of accountability, continuous improvement, and client focus.
  • Optimize Resources: Oversee delivery capacity planning and resource allocation, balancing client demand with available talent while identifying risks and tradeoffs early.
  • Embed Operational Rigor: Ensure every aspect of delivery—from project initiation through completion—is insight‑driven, well‑governed, and designed to scale.
  • Champion Knowledge & Learning: Build and maintain strong knowledge‑management practices so teams can easily access playbooks, lessons learned, and client insights.

Requirements

  • A strong foundation in healthcare payer operations, with experience supporting regional health plans and/or Blue plans.
  • Minimum of 10 years of experience in delivery, operations, project management, or related roles, including senior leadership responsibility.
  • Proven success leading large, distributed, global teams and driving results through influence, clarity, and trust.
  • A track record of transforming delivery organizations—improving efficiency, quality, and client outcomes through process redesign and automation.
  • Experience leveraging GenAI and modern tooling to enhance operational workflows and delivery execution.
  • Exceptional executive presence and communication skills, with the ability to navigate complex stakeholder and client conversations.
  • A data‑driven mindset with strong analytical capabilities and the ability to translate insights into action.
  • Comfort operating in a fast‑paced, scaling SaaS environment, balancing strategic thinking with hands‑on execution.
  • Bachelor’s degree in Business, Operations, or a related field; Advanced degrees are welcomed but not required.
Benefits
  • Unlimited paid time off – recharge when you need it
  • Work from anywhere – flexibility to fit your life
  • Comprehensive health coverage – multiple plan options to choose from
  • Equity for every employee – share in our success
  • Growth-focused environment – your development matters here
  • Home office setup allowance – one-time support to get you started
  • Monthly cell phone allowance – stay connected with ease
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
delivery methodologiesgovernanceproject managementprocess redesignautomationdata analysisKPI managementresource allocationcapacity planningmetrics-driven operating model
Soft Skills
executive leadershipclient focusmentoringcommunicationinfluencetrustaccountabilitycontinuous improvementstrategic thinkingproblem-solving