Abacus Group

Senior SNOW Administrator

Abacus Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

JavaScriptServiceNowSOAP

About the role

  • Lead the technical administration and governance of ServiceNow ecosystem
  • Manage and maintain the health of a complex, domain-separated ServiceNow instance
  • Architect and audit ACL rules and configurations focused on data security
  • Partner with diverse departments to interpret business needs and build customized workflows
  • Oversee the onboarding and offboarding technical processes for companies and end users
  • Lead the customization and implementation of core ITIL modules
  • Support software engineering with design, development, and implementation of API and email integrations
  • Design and implement SLA workflows
  • Create and maintain UI Actions and Business Rules
  • Configure and manage the Now Assist Admin Console to oversee AI skill usage
  • Use the Now Assist Skill Kit to customize and refine AI prompts
  • Enhance self-service by configuring AI Search and Generative AI-powered Virtual Agents
  • Maintain and optimize machine learning models for automated ticket categorization
  • Collaborate with data owners to ensure high-quality data in the CMDB and Knowledge Base

Requirements

  • 10+ years of experience in ServiceNow Administration
  • Expert-level knowledge of JavaScript (GlideSystem, GlideRecord), HTML, and CSS as they relate to ServiceNow workflows
  • Deep technical understanding of domain hierarchy, data visibility, and process separation
  • Proven track record of managing complex security requirements and passing compliance audits (HIPAA, SOX, etc.)
  • Experience with supporting REST/SOAP APIs, IntegrationHub, and advanced Inbound Email Action scripting
  • Strong understanding of ITIL v4 concepts (certification is a plus)
  • Ability to translate "business-speak" into technical requirements and communicate effectively with stakeholders at all levels
  • Experience navigating the compliance nuances of the Financial or Medical sectors is highly desirable
Benefits
  • flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow AdministrationJavaScriptHTMLCSSAPI integrationsITIL modulesSLA workflowsUI ActionsBusiness Rulesmachine learning models
Soft Skills
communicationcollaborationtechnical translationstakeholder engagementproblem-solving
Certifications
ITIL v4 certification