Abacus Group

Administration

• Lead the technical administration and governance of ServiceNow ecosystem
• Manage and maintain the health of a complex, domain-separated ServiceNow instance
• Architect and audit ACL rules and configurations focused on data security
• Partner with diverse departments to interpret business needs and build customized workflows
• Oversee the onboarding and offboarding technical processes for companies and end users
• Lead the customization and implementation of core ITIL modules
• Support software engineering with design, development, and implementation of API and email integrations
• Design and implement SLA workflows
• Create and maintain UI Actions and Business Rules
• Configure and manage the Now Assist Admin Console to oversee AI skill usage
• Use the Now Assist Skill Kit to customize and refine AI prompts
• Enhance self-service by configuring AI Search and Generative AI-powered Virtual Agents
• Maintain and optimize machine learning models for automated ticket categorization
• Collaborate with data owners to ensure high-quality data in the CMDB and Knowledge Base

Senior SNOW Administrator

Payroll

• End-to-end payroll processing in Workday for 800-900 US employees across multiple states
• Compliance with federal, state, and local tax regulations including wage-hour laws and garnishments
• Administer health, dental, vision, life, and disability insurance plans

Payroll, Benefits, Retirement Plans Specialist

Cloud Engineer

• Lead the design and implementation of complex cloud solutions for clients with sophisticated requirements
• Provide expert-level strategy and technical guidance on cloud architecture across multiple platforms
• Design and architect complex cloud solutions that span multi-cloud and hybrid environments
• Lead architectural reviews and provide authoritative guidance on design decisions
• Implement and optimize complex cloud security controls and compliance frameworks
• Conduct cloud cost optimization assessments and provide strategic recommendations to maximize ROI
• Mentor and provide technical leadership to junior cloud engineers and architects
• Lead client engagements as the primary technical authority on cloud solutions
• Drive the adoption of cloud best practices and emerging technologies across the organization
• Architect multi-region solutions with sophisticated disaster recovery and business continuity planning
• Develop and maintain cloud architecture standards, patterns, and governance frameworks
• Translate complex business objectives into comprehensive technical architectures
• Evaluate and recommend new cloud services and technologies to solve advanced business challenges
• Lead proof-of-concept initiatives for emerging cloud technologies
• Provide thought leadership on cloud strategy and roadmap development

Senior Cloud Architect

Billing Specialist

• Communicate with teams across the organization to get answers to questions that relate to billing, and respond to client billing questions submitted via billing ticket board
• Clean & validate data to produce monthly billing reconciliation report, which is a critical step in our monthly recurring revenue billing process
• Complete monthly invoice variance analysis by customer and product
• Prepare and send invoices to clients
• Creating SOP and job aids
• Assist in migration of billing management and data from ConnectWise to Business Central
• Ad-hoc projects and reports as required

Senior SNOW Administrator

Payroll, Benefits, Retirement Plans Specialist

Senior Cloud Architect

Billing Coordinator