IT Operations Lead
Abacum
full-time
Posted on:
Location Type: Remote
Location: Anywhere in Europe
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Job Level
About the role
- Ensure smooth, secure, and reliable operation of end-user and office IT systems globally
- Build and lead a small IT support team (24x7 coverage)
- Define the operating model for global IT support
- Establish service standards (SLAs), runbooks, and a knowledge base
- Track and report on support performance
- Coordinate incident response for end-user IT issues
- Manage budgets and vendor contracts related to IT
- Supervise the implementation and maintenance of the company's computing needs
- Collaborate with HR for onboarding and offboarding processes
- Inventory, audit, and global logistics for IT assets
Requirements
- Lead global IT support operations with 24x7 coverage
- Hire, onboard, mentor, and manage a small IT support team
- Own incident response for end-user IT issues
- Manage vendors, contracts, and budgets
- Supervise endpoint and user computing lifecycle
- Own office IT infrastructure
- Own asset management and global logistics
- Partner with Security on device baselines
- Own internal AI enablement
Benefits
- Competitive compensation including equity package
- Competitive vacation policy
- Access to Meditopia
- Hybrid working model and flexible working hours
- Personal development including language courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT support operationsincident responseasset managementendpoint computinguser computing lifecyclevendor managementbudget managementglobal logisticsAI enablementservice level agreements
Soft Skills
leadershipteam managementmentoringcollaborationcommunicationproblem-solvingorganizational skillsperformance trackingreportingonboarding