Marketing Events Coordinator
Cradle
Job Level
Mid-LevelSenior
About the role
- Work with our biggest advertisers in the EMEA region to understand their marketing challenges and serve as a trusted advisor.
- Coordinate internal efforts across Analyst, Creative, Product, Data Science, and Engineering to deliver against customer goals.
- Deliver revenue goals for the region, increase share of customer wallet, and uplevel relationships with customer leadership.
- Plan and deliver strategic QBRs, including growth strategies and forward-looking opportunities.
- Collaborate with Sales to onboard new customers, ensuring smooth transitions and platform/tool guidance.
- Monitor performance metrics, proactively identify opportunities for optimization and growth, and present comprehensive performance reports to customers.
- Utilize data-driven insights to inform strategic decision-making and improve campaign outcomes.
- Develop customer success plans outlining critical success factors and metrics and leverage Aarki’s resources.
- Share client wins and learnings with the organization, create case study pipeline, and funnel product feedback to influence the roadmap.
- Stay informed about industry trends and best practices, advising customers in the competitive gaming landscape.
Requirements
- 5+ years of experience in customer success within the AdTech industry.
- Understand the mobile ecosystem, the customers business (gaming and non-gaming), and how demand side platforms operate.
- Builder mindset; This is not just a CSM role.
- Excellent customer relationship management skills with the ability to build trust and influence key stakeholders.
- Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Works well with internal stakeholders across ad-ops/analysts, product and engineering.
- Outstanding communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences.
- Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Preferred Bachelor’s degree in Marketing, Advertising, Business, or a related field.
