Product Support Specialist – Aviation IT
AAR
full-time
Posted on:
Location Type: Remote
Location: Singapore
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About the role
- Act as a liaison between airline customers and programming department
- Identify, research, and resolve technical and software problems
- Track and monitor customer issues for timely response
- Liaison with Development Department to document customer specifications
- Test software program modifications and report technical problems
- Collaborate with Technical Writing Department for documentation
- Conduct customer training (on-site or at Trax location)
- Manage and coordinate customer projects
- Oversee implementations with support of corporate team
- Other duties as assigned.
Requirements
- Bachelor’s Degree in Aviation, Business or related field
- 3-5 years of experience in the aviation field
- Experience with Technical Records, Engineering, Maintenance, and/or Software Implementations
- Experience working with Trax or similar aviation maintenance software
- Proficiency in the English language
- Ability to speak multiple languages, preferred
- Outstanding Communication skills – both verbal and written
- Must have excellent communication, teamwork, and problem-solving skills
- Excellent customer service skills
- Attention to customer issues with a sense of urgency.
Benefits
- 50%+ of domestic and international travel
- Relocation may be required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical problem resolutionsoftware testingcustomer trainingproject managementsoftware implementation
Soft Skills
communication skillsteamworkproblem-solvingcustomer serviceattention to detail
Certifications
Bachelor’s Degree in AviationBachelor’s Degree in Business