Product Support Specialist – Aviation IT
AAR
full-time
Posted on:
Location Type: Remote
Location: Remote • ⛩ Anywhere in Asia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as a liaison between airline customers and programming department
- Identify, research and resolve technical and software problems
- Liaison with Development Department to document customer specifications
- Test software program modifications to report technical problems
- Customer training (on-site or at Trax location)
- Manage and coordinate customer projects
Requirements
- Bachelor’s Degree in Aviation, Business or related field
- At least 3-5 years of experience in the aviation field
- Experience working with Trax or similar related aviation maintenance software
- Proficiency in the English language with ability to speak multiple languages, preferred
- Outstanding Communication skills – both verbal and written
- Must have excellent communication, teamwork and problem-solving skills
- Excellent customer service skills
- Attention to customer issues with a sense of urgency
Benefits
- 50%+ of domestic and international travel
- Potential for relocation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsteamworkproblem-solving skillscustomer service skillsattention to customer issues
Certifications
Bachelor’s Degree in AviationBachelor’s Degree in Business