AACN (American Association of Critical-Care Nurses)

Content Marketing Manager

• Develops, reviews, and validates acute and critical care nursing content for AACN’s products and services.
• Works collaboratively with internal and external experts and stakeholders in the provision of innovative and cost-effective products and services.
• Ensures effective systems to facilitate the delivery of expert clinical practice knowledge for conference projects, programs and services.
• Works with Governance and develops a network of internal and external subject matter experts to support diverse content expertise needs, providing consultation, direction, and guidance to support successful project outcomes and alignment with organizational standards and priorities.
• Develops and implements processes to assess project internal and external human resource requirements and related essential competencies, and to recruit for those competencies to ensure the right people with the right competencies to complete the project.
• Develops and implements systems to gather, translate, and synthesize knowledge from key clinical practice community groups and AACN’s programs and activities with internal departments.
• Acts as a primary consultant and liaison with these groups.
• Provides leadership in ensuring content quality and integrity for clinical products, programs, and services.
• Establishes and maintains systems for content quality assessment of new products and review of existing products.
• Ensures accuracy, context and relevance of clinical content used in products.
• Selects and engages content experts to participate in specific projects and supports and facilitates their work.
• Leads project development and implementation processes for assigned projects.
• Directs and leads project teams, ensuring coordination and alignment with internal departments.
• Develops project schedules and budgets aligned with internal and external resources, coordinates to meet project goals, and manages project plans to closure.
• Facilitates project meetings, builds consensus, and addresses conflict to ensure project outcomes are met.
• Provides direction and guidance to individuals involved in the process of assessing, planning, implementing, and evaluating CNE activities in adherence to the ANCC accreditation criteria.
• Ensures appropriate education design principles are used, and processes are consistent with requirements of the ANCC Accreditation Program.
• Oversees processes to ensure proper assignment of CE to learning activities.
• Ensures required accreditation documentation is obtained and maintained in a database system.

Clinical Content Specialist, Conference Business – CC Nursing

Associate

• responsible for executing assigned conference projects, managing communications, and supporting events technology-related tasks
• supports the live and virtual NTI (National Teaching Institute) content and logistics, including project oversight, documentation, and customer service
• contributes to the Conference Business outcomes of the Events Team initiatives in keeping with organizational mission, vision, values, and strategic direction
• Ensures the effective implementation and evaluation of key processes that support department and organizational goals and objectives
• Coordinates specific inter- and intra-department processes
• Responds to questions and addresses issues related to these processes
• Creates new business processes aligned with department and organizational objectives
• Assists on projects with defined outcomes and within agreed-upon parameters
• Collaborates on cross-department and organization-wide projects
• Evaluates department processes and systems, identifies opportunities for improvements, assembles key stakeholders, defines solutions, and implements action plans to improve efficiency, effectiveness, and customer satisfaction
• Maintains effective communications with internal and external customers and key stakeholders
• Ensures timely and effective response to requests for information from internal and external customers via telephone, e-mail, and mail
• Collaborates with other team members to create and post content for department web pages and maintain branding and integrity of informational links
• Coordinates with vendors and/or external customers to ensure compliance with contracts and processes
• Develops and maintains data management systems
• Establishes and maintains comprehensive files and databases to include historical data and current activities
• Using computer-aided systems and applications generates regular reports related to programs and products
• Provides effective general administrative support to the department
• Coordinates administrative functions for team members, volunteers, and other key stakeholders, including forms processing, document management, travel arrangements, and expense reports
• Monitors budget activity, developing routine and customized reports of financial activities
• Reviews and processes vendor invoices
• Proactively identifies and adjusts to variances
• Supports department purchasing and preparation of annual and project budgets
• Participates in orientation and cross-training of team members to ensure consistent support to internal and external customers
• Additional duties as assigned

Senior Associate, Conference Business

General

• The Program Associate, Beacon ensures the effective implementation and execution of the AACN Beacon Award Program, ensuring alignment with program and organizational objectives.
• This role serves as the principal internal authority for inquiries from customers and volunteer reviewers, exercising advanced problem-solving capabilities to resolve complex issues, streamline cross-functional processes, and optimize program workflows to ensure successful strategic outcomes.
• Operating with a high level of autonomy, this role evaluates complex program requirements.
• It suggests initiatives to align with program and organizational goals, ensuring the operational optimization and continuous evaluation of the Beacon Award program.
• The position applies expertise to exercise discretion in decision-making on business matters affecting Beacon outcomes, focusing on administering program workflows, leading high-level communication, and making independent determinations to interpret guidelines and implement appropriate resolution pathways in varied and complex situations.