Senior Associate, Conference Business

AACN (American Association of Critical-Care Nurses)

Senior Associate executing assigned conference projects and managing communications for AACN. Collaborating on events technology-related tasks to support NTI content and logistics.

Posted 7/16/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $29 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, customer service, and process improvement, with a strong focus on effective communication and collaboration across departments. Proficient in managing multiple priorities while maintaining attention to detail and organizational goals.

Highest-signal resume keywords

Project ManagementCustomer ServiceProcess ImprovementMicrosoft OfficeGoogle Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project OversightData ManagementBudget MonitoringDocument ManagementEvent CoordinationReport GenerationVendor ManagementAdministrative SupportProcess EvaluationContent Creation

Soft Skills

Interpersonal SkillsCommunication SkillsFlexibilityAdaptabilityTeamwork

Tools & Technologies

ZoomAssociation Management SystemsEvent PlatformsProject Management Tools

Industry Keywords

Conference ManagementCustomer SatisfactionStakeholder EngagementOrganizational GoalsTeam Learning

About the role

Key responsibilities & impact

responsible for executing assigned conference projects, managing communications, and supporting events technology-related tasks
supports the live and virtual NTI (National Teaching Institute) content and logistics, including project oversight, documentation, and customer service
contributes to the Conference Business outcomes of the Events Team initiatives in keeping with organizational mission, vision, values, and strategic direction
Ensures the effective implementation and evaluation of key processes that support department and organizational goals and objectives
Coordinates specific inter- and intra-department processes
Responds to questions and addresses issues related to these processes
Creates new business processes aligned with department and organizational objectives
Assists on projects with defined outcomes and within agreed-upon parameters
Collaborates on cross-department and organization-wide projects
Evaluates department processes and systems, identifies opportunities for improvements, assembles key stakeholders, defines solutions, and implements action plans to improve efficiency, effectiveness, and customer satisfaction
Maintains effective communications with internal and external customers and key stakeholders
Ensures timely and effective response to requests for information from internal and external customers via telephone, e-mail, and mail
Collaborates with other team members to create and post content for department web pages and maintain branding and integrity of informational links
Coordinates with vendors and/or external customers to ensure compliance with contracts and processes
Develops and maintains data management systems
Establishes and maintains comprehensive files and databases to include historical data and current activities
Using computer-aided systems and applications generates regular reports related to programs and products
Provides effective general administrative support to the department
Coordinates administrative functions for team members, volunteers, and other key stakeholders, including forms processing, document management, travel arrangements, and expense reports
Monitors budget activity, developing routine and customized reports of financial activities
Reviews and processes vendor invoices
Proactively identifies and adjusts to variances
Supports department purchasing and preparation of annual and project budgets
Participates in orientation and cross-training of team members to ensure consistent support to internal and external customers
Additional duties as assigned

Requirements

What you’ll need

Minimum 7 years of experience with responsibilities matching a majority of those for this position
Experience working on projects requiring interaction with multiple team members
Previous customer interaction experience required
Experience managing multiple priorities
Exceptional interpersonal and communication skills, both oral and written
Demonstrated flexibility and adaptability to changing priorities
Commitment to customer service, teamwork, and team learning
Proficient in Microsoft Office, Google Suite, and Zoom
Experience in association management systems, event platforms, and project management tools preferred
Highly accurate, detail-oriented, and organized
Demonstrated ability to prioritize multiple simultaneous responsibilities
Self-motivated and inquisitive
Able to expand on assigned responsibilities without direction
Demonstrated independent problem-solving skills
Demonstrated ability to establish and maintain effective relationships within the department and association
Demonstrated ability to research, analyze, prioritize, and implement process improvements

Benefits

Comp & perks

generous paid time off
low-cost health plans for medical and mental health services
dental, and vision
company-paid life and short-term disability insurance
a variety of other benefits
a retirement savings program with employer matching and additional company contribution
various alternative and flexible work arrangements to support work/life balance