AAA

Bi-Lingual Customer Service Representative – Emergency Roadside Service

AAA

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Responds to member/customer requests for emergency road service in a call center environment.
  • Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.).
  • Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model.
  • Performs geographical location spotting to determine potential service providers.
  • Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival.
  • Enters data into D2000 database and documents all relevant details.
  • Notifies member of estimated time of arrival and name of contractor.
  • May communicate with contractor if service not provided within specified time period and update member on status as necessary.
  • Recognize, promote and process membership sales opportunities.
  • Verifies completed status of call and closes out on system.

Requirements

  • High school diploma or equivalent
  • Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products
  • 6 months of Customer Service Experience
  • Providing customers service in a professional manner and de-escalating situations
  • Accurately inputting information into various fields using a PC keyboard
  • Navigating through a PC and/or automated processing system
  • Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
  • Performing mathematical calculations including adding, subtracting, percentages, etc.
  • Telephone etiquette
  • Basic Computer skills
  • Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more.
  • Ability to toggle back and forth between applications
  • North American geographical relationships
  • Road condition reporting terminology
Benefits
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement
  • Corporate Incentive Program
  • Complimentary AAA membership
  • Employee Referral Bonus
  • Employee recognition program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrymathematical calculationsgeographical location spottingcustomer servicemembership salesPC navigationautomated processing systemsGoogle Mapstelephone etiquettebasic computer skills
Soft Skills
professional communicationde-escalationcustomer interactionproblem-solvingmultitaskingattention to detailtime managementadaptabilityteam collaborationconflict resolution
Certifications
state licenses for selling Auto Club Group products