AAA

Insurance Customer Service Representative

AAA

full-time

Posted on:

Location Type: Hybrid

Location: Albuquerque • New Mexico • United States

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Salary

💰 $20 - $23 per hour

About the role

  • Deliver exceptional service in a fast‑paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.
  • Retain members through effective problem‑solving, professional communication, and accurate documentation of all interactions.
  • Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach.
  • Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.
  • Consistently meet and exceed individual and team performance goals in a high‑volume environment.

Requirements

  • High School diploma or GED required; college degree preferred.
  • Strong computer, phone, typing, grammar, and multitasking skills.
  • Excellent customer service, active listening, and problem‑solving abilities.
  • Ability to balance efficiency and quality in a fast‑paced environment.
  • Strong attention to confidentiality and compliance with company guidelines.
  • Flexible to work extended hours, weekends, nights, and holidays.
  • Team‑oriented with positive communication and collaboration skills.
  • Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered).
  • Spanish fluency required for bilingual queue (assessment provided).
  • Previous insurance or call center experience preferred.
  • Must pass a background check and drug screening.
  • Must reside within 80 miles of 20 First Plaza Center NW, Albuquerque, New Mexico 87102.
Benefits
  • Health coverage for medical, dental, vision
  • 401(K), Roth 401 (k) saving plan with company match
  • Remote work opportunities
  • Tuition assistance
  • Employee appreciation and recognition
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computer skillsphone skillstyping skillsgrammar skillsmultitasking skillsproblem-solving skillscustomer service skillsSpanish fluency
Soft Skills
active listeningattention to confidentialityefficiencyqualityteam-orientedpositive communicationcollaboration
Certifications
Property & Casualty licensePersonal Lines license