Lead, build and maintain world-class Salesforce.com solutions using best practices in the areas of system decommissions, lightning apps and components, custom apps, changes to core apps, etc.
Serves as the leader of one or more SFDC BA teams working on medium to large projects and maintenance activities.
Acts as primary liaison between systems development teams, vendors and/or business customers.
Listens, understands impacts, and works with appropriate stakeholders to minimize member touchpoints and deliver operational efficiencies.
Assists management in identifying project objectives, validating detailed business/technical requirements, and evaluating alternatives.
Defines project scope, objectives and resource needs related to user stories utilizing Scaled Agile Framework (SAFE) methodology.
Leads and authors test plans and ensures test cases thoroughly support business requirements.

Requirements

Bachelor’s degree or equivalent work experience
2+ years of leadership experience driving business solutions utilizing Salesforce
2+ years managing solutions implementations in Salesforce
2+ years of knowledge and experience within Automotive Services
Documented experience building/documenting requirements, solution design, UAT prep IT support operations and application performance
Ability to lead strategic/consultative sessions with clients
Able to solve diverse, complex and crucial business problems
Able to lead a team
Analysis, problem solving and decision making
Self-directed, able to work in fast-paced, ambiguous environment
Excellent verbal and written communication, including presentation skills.

Benefits

Earn a competitive salary of $88,524.80 - $130,436.80 with annual bonus potential based on performance.
Fully paid training
Medical, dental, and vision benefits
401 (k) with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
AAA Membership Discounts, perks, rewards, and much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce.comlightning appscustom appsScaled Agile Framework (SAFE)test plansbusiness requirementssolution designUAT prepIT support operationsapplication performance

Soft Skills

leadershipcommunicationproblem solvingdecision makingstrategic thinkingconsultative skillsself-directedability to work in fast-paced environmentlisteningstakeholder management

Certifications

Bachelor’s degree