Claims Casualty Team Manager – Litigation
AAA
full-time
Posted on:
Location Type: Remote
Location: Rhode Island • United States
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Salary
💰 $83,900 - $123,600 per year
About the role
- Review claim files regularly for quality
- Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints)
- Coach and counsel employees on performance in a responsive and timely manner
- Resolve a variety of customer service issues through communication and interaction
- Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs
- Manage employee recruitment and development effectively
- Identify and implement staff development and training needs to support an effective succession plan
- Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations
- Maintain knowledge of current industry developments and best practices
- Participate in committees and projects that will support the organization's goals and objectives
Requirements
- Bachelors Equivalent combination of education and experience
- 4-6 years Casualty Claims handling required with Litigation experience
- 1-3 years Supervisory required
- Advanced organizational, planning and delegation skills critical
- Advanced oral and written communication skills necessary
- Advanced interpersonal skills essential
- Ability to effectively lead change required
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
- Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Casualty Claims handlingLitigation experienceStatistical measuresFile reviewAuditsReportsCustomer service issue resolutionStaff developmentTraining needs assessmentPerformance evaluation
Soft Skills
CoachingCounselingCommunicationInterpersonal skillsOrganizational skillsPlanning skillsDelegation skillsLeadershipChange managementMeeting facilitation
Certifications
Bachelor's degreeChartered Property Casualty Underwriter