Commercial Casualty Claims Specialist
AAA
full-time
Posted on:
Location Type: Remote
Location: California • Colorado • United States
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About the role
- As a Commercial Casualty Claims Specialist, you will be responsible to resolve all aspects of 1st and 3rd party injury claims of low to moderate complexity for personal lines as well as our commercial claims.
- Manage all claims efficiently and effectively to an appropriate resolution with minimal supervision.
- Handle all aspects of liability injury claims of low to moderate complexity to include all coverage, liability and damage concerns.
- Handle 1st party exposures to include Medical Payment coverage, PIP, Uninsured Motorists, Under-insured Motorists claims as well as ADB (Auto-Death Benefit) claims.
- Assist in taking first notice of loss calls (FNOL) and participate in the department phone queue as needed.
- Make coverage determinations and conduct investigative work of a complex nature, advising customers as to accurate course of action related to coverage issues.
- Make appropriate liability determinations based upon the evidence gathered.
- Evaluate any potential for subrogation and initiate an initial notice of subrogation request.
- Develop negotiation strategies to resolve claims effectively and efficiently with insureds, claimants, or representatives of the injured parties.
- Communicate pertinent case facts to a supervisor, manager or committee when appropriate.
Requirements
- 2+ years of Casualty claims experience OR a minimum of 2 years of claims experience including 1+ year of Commercial claims experience.
- High School / GED or a minimum of 3 years experience in a Casualty claims role within P&C insurance industry.
- Required to acquire and/or maintain multiple Adjuster’s Licenses (state-specific) within the first 90 days of employment and/or job transfer.
- 3+ years of Casualty claims handling experience preferred.
- Prior experience with Commercial policies preferred.
- BA/BS in business, insurance or related area preferred.
- Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. in your time zone, which may include evenings and/or weekends.
- Capability to complete training and perform the job in a remote setting as required.
- Outstanding interpersonal and strong computer navigation abilities.
- Ability to handle several tasks simultaneously.
- Shows respect for differences through excellent communication skills with people from an array of backgrounds.
Benefits
- Total compensation package
- Annual bonus eligibility for most roles
- 401(k) with a company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Casualty claims experience1st party claims handling3rd party claims handlingliability determinationscoverage determinationsnegotiation strategiessubrogation evaluationinvestigative workMedical Payment coveragePIP
Soft Skills
interpersonal skillscommunication skillsorganizational skillsability to multitaskflexibilityproblem-solvingcustomer serviceattention to detailadaptabilityteam collaboration
Certifications
Adjuster’s Licenses