Customer Service Representative – Insurance
AAA
full-time
Posted on:
Location Type: Hybrid
Location: St Louis • Montana • United States
Visit company websiteExplore more
Salary
💰 $21 per hour
About the role
- Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Think quickly and critically to resolve issues—this is not a scripted environment
- Navigate multiple systems and tools while actively listening and multitasking
- Maintain a positive, can-do attitude in a fast-paced and evolving environment
- Participate in ongoing coaching and development to continually enhance your performance
Requirements
- Prior customer service experience (recent call center experience preferred)
- Spanish fluency is a plus!
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- A flexible, “can-do” mindset and willingness to adapt to change
- High school diploma or GED
- Ability to pass a background check and drug screening
- Must reside within 80 miles of 12901 N Forty Dr, St. Louis, MO 63141
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experienceSpanish fluencymultitaskingnavigating computer systems
Soft Skills
communication skillsproblem-solving mindsetcritical thinkingpositive attitudeflexibilityadaptabilityactive listening
Certifications
high school diplomaGED