Manager, Cloud Operations
AAA Life Insurance Company
full-time
Posted on:
Location Type: Hybrid
Location: Livonia • Missouri • United States
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About the role
- Lead and manage daily cloud operations to ensure high availability, performance, reliability, and scalability of cloud infrastructure and services.
- Direct incident response, root cause analysis, and problem resolution efforts to minimize service disruption and drive continuous improvement.
- Establish, document, and enforce cloud operational policies, procedures, and best practices aligned with organizational and regulatory requirements.
- Partner with security, risk, and compliance teams to ensure cloud environments meet security standards, CSS Audits, regulatory obligations, and internal control requirement.
- Monitor cloud usage, optimize resource utilization, and manage budgets to ensure cost-effective and efficient cloud operations.
- Drive automation, monitoring, and tooling improvements to enhance operational efficiency, observability, and system resilience.
- Collaborate with operations, engineering, application development, and business teams to support cloud initiatives, changes, and production deployments while mentoring and developing cloud operations staff.
Requirements
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related field; Master’s degree preferred.
- 6 + years of progressive IT infrastructure or cloud operations experience, with at least 3 years in a leadership or management role.
- Proven track record leading incident response, on-call operations, and operational maturity initiatives in a 24/7 environment.
- Hands-on experience with cloud cost management, monitoring, automation, and infrastructure-as-code tools.
- On-Premises Infrastructure experience a plus.
- Relevant cloud certifications preferred (AWS Certified Solutions Architect, Azure Administrator/Architect).
- IT service management or security certifications a plus (ITIL, CISSP, CISM, CCSP).
Benefits
- Relocation Eligibility: Available
- Embrace a diverse, equitable, inclusive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud operationsincident responseroot cause analysisproblem resolutioncloud cost managementmonitoringautomationinfrastructure-as-codehigh availabilityscalability
Soft Skills
leadershipcollaborationmentoringcommunicationorganizational skillscontinuous improvementproblem-solvingoperational efficiencyteam developmentperformance management
Certifications
AWS Certified Solutions ArchitectAzure AdministratorAzure ArchitectITILCISSPCISMCCSP