AAA Life Insurance Company

Case Support Specialist – Claims

AAA Life Insurance Company

full-time

Posted on:

Location Type: Hybrid

Location: Livonia • Missouri • United States

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Tech Stack

SFDC

About the role

  • Contact members and vendors via telephone and/or email to obtain information needed, such as documents, signatures, and health or financial information
  • Use various computer systems such as FAST, LifeNotes, LifeDesk and AS400 to retrieve information and update case files
  • Act as a point of contact for issues and escalations to help find resolution
  • Create, maintain, and follow process & procedural documentation
  • Create and maintain effective, collaborative working relationships with both internal and external team members and leaders
  • Serve as a liaison between AAA Life Insurance Company, New Business and Underwriting, external vendors, Insurance Agents, and Managers
  • Provide timely professional, friendly communication to customers regarding the status of their insurance cases
  • Interact with a variety of vendors utilized by the company in the processing of claims
  • Assist with analysis, development and implementation of new and enhanced procedures for processing
  • Actively participate in change management

Requirements

  • High school education plus equivalent experience / Associate degree or equivalent work experience
  • Minimum 4 years of experience working in a life insurance agency or carrier operations
  • 5 years’ experience in a process-oriented role
  • 2 years’ experience in Life Insurance industry
  • Proven ability to handle multiple assignments with overlapping delivery dates and troubleshoot problems quickly and effectively
  • Excellent written and verbal communication skills
  • Proficient in all Microsoft Office Suite applications
  • Ability to use salesforce.com, FAST AS400, LifeNotes and LifeDesk and other systems/tools
Benefits
  • Health insurance
  • 401(k) retirement plans
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process documentationclaims processingtroubleshootingdata analysisprocedure developmentchange management
Soft Skills
communicationcollaborationproblem-solvingtime managementcustomer service
Certifications
Associate degree