Salesforce Business Analyst
A5
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Analyze business processes and gather requirements to design Salesforce solutions.
- Manage various Salesforce projects, including gathering information, planning, and executing.
- Formulate and maintain Salesforce solution documentation like process flows and data models.
- Work with design team to address significant business operations.
- Educate and promote CRM standard procedures for high-quality solutions.
Requirements
- Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
- Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
- Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
- Collaborate with cross-functional teams to build sustainable applications.
- An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
- Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
- Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.
- Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
- Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
- Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)
- Ability to work 7 am – 3 PM EST
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales CloudService CloudExperience CloudSalesforce CPQSalesforce solution documentationprocess flowsdata modelsdeclarative automationSoftware Development Lifecycleuse case formulation
Soft Skills
critical thinkinganalytical skillsproblem-solving skillsinterpersonal abilitiesorganizational abilitiescommunication skillscollaborationability to translate client requirementsability to manage requestsability to work in a fast-paced atmosphere