A2MAC1 - Decode the future

Customer Success Manager

A2MAC1 - Decode the future

full-time

Posted on:

Location Type: Hybrid

Location: Detroit • Missouri • United States

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About the role

  • Analyze complex technical and usage data to identify strategic expansion opportunities
  • Collaborate with Sales, Engineering, and Product Management to align growth strategies with customer technical requirements
  • Maintain detailed CRM records based on structured data models and forecasting methodologies
  • Provide product improvement insights using analytical and engineering-related feedback from customer engagements
  • Monitor account health using quantitative metrics, dashboards, and data analytics tools
  • Conduct structured technical and business reviews with enterprise clients
  • Support renewal strategies based on lifecycle modeling and customer-specific technical deliverables
  • Implement escalation and mitigation frameworks using cross-functional collaboration
  • Serve as a technical advisor by applying engineering, software, and data-driven insights
  • Lead training sessions, product workshops, and industry-specific webinars
  • Translate customer technical needs into actionable product guidance
  • Promote adoption of specialized tools, analytics dashboards, and workflow platforms
  • Contribute to process optimization efforts involving automation, systems integration, and operational analytics
  • Participate in post-incident technical reviews with Engineering and Product teams
  • Document technical workflows and standard operating procedures
  • Support cross-team knowledge sharing, including development of repeatable methodologies
  • Maintain expertise in automotive systems, engineering principles, data analytics, and SaaS solution design.
  • Stay current on emerging technologies, competitive intelligence, and industry trends.
  • Complete required certifications in product platforms, analytics tools, and customer success methodologies

Requirements

  • Required: Bachelor’s degree or higher in Engineering (Automotive, Mechanical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field.
  • - *Equivalent combinations of specialized training and progressively responsible professional experience may be accepted in lieu of a formal degree*
  • - Preferred: Master’s degree in Business Administration, Engineering Management, Data Analytics, or Marketing
  • Experience in customer success, technical account management, engineering account support, or related technical/business roles
  • Proven ability to manage enterprise-level relationships and deliver data-backed outcomes
  • Experience interpreting technical data, software usage metrics, or engineering workflows
  • Strong understanding of automotive engineering concepts, vehicle systems, or supplier/OEM processes
  • Proficiency with CRM platforms and analytics tools
  • Ability to translate technical data into business insights
  • Excellent communication, stakeholder management, and problem-solving skills
  • Adaptability in a fast-moving, innovation-driven environment
  • Commitment to ongoing technical and professional development
Benefits
  • - PTO
  • - PAID COMPANY HOLIDAYS
  • - 401(K) + EMPLOYER MATCH
  • - MEDICAL, DENTAL, VISION INSURANCE
  • - BASIC + VOLUNTARY LIFE INSURANCE
  • - SHORT + LONG TERM DISABILITY INSURANCE
  • - TUITION REIMBURSEMENT
  • - FSA
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsengineering principlesSaaS solution designlifecycle modelingstructured data modelsquantitative metricsprocess optimizationautomationsystems integrationtechnical workflows
Soft Skills
communicationstakeholder managementproblem-solvingcollaborationadaptabilitytrainingcustomer engagementstrategic thinkinganalytical thinkingknowledge sharing
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Information SystemsBachelor’s degree in Computer ScienceBachelor’s degree in Data AnalyticsMaster’s degree in Business AdministrationMaster’s degree in Engineering ManagementMaster’s degree in Data AnalyticsMaster’s degree in Marketing