A1FED

Senior Business Analyst, Configurator, Developer – ServiceNow

A1FED

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Engage with federal stakeholders to elicit, analyze, and document business, functional, and technical requirements
  • Translate agency and mission requirements into ServiceNow solutions aligned with platform capabilities and federal best practices
  • Configure and support ServiceNow modules to meet program, operational, and compliance requirements
  • Support ServiceNow installations and enhancements in accordance with federal security, governance, and documentation standards
  • Estimate, plan, and manage ServiceNow implementation tasks, schedules, and deliverables
  • Track and report project status, risks, and milestones to government and internal stakeholders
  • Participate in Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) within a federal Agile delivery framework
  • Support testing, validation, documentation, and transition-to-operations activities as required by federal contracts

Requirements

  • Bachelor's degree (BS/BA) in Business Management, Computer Science, Software Engineering, Information Technology, or a related field (preferred)
  • Minimum of two (2) years of professional experience
  • Experience in one or more of the following ServiceNow modules: IT Service Management (ITSM), Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), Employee Center Pro (ECP), Governance, Risk, and Compliance (GRC), Security Operations (SecOps), Vulnerability Response (VR)
  • Nuvolo ServiceNow certifications
  • ServiceNow micro-certifications
  • Experience working with government or enterprise stakeholders to gather and analyze requirements
  • Demonstrated ability to map complex business processes to ServiceNow functionality
  • Hands-on experience with ServiceNow software installation and configuration
  • Experience estimating, planning, and managing ServiceNow implementation efforts
  • Experience working in Agile development environments
  • Clearance Requirement: Ability to obtain and maintain a Public Trust clearance
  • Citizenship Requirement: U.S. Citizenship is required due to federal contract requirements
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowIT Service ManagementStrategic Portfolio ManagementHuman Resources Service DeliveryGovernance, Risk, and ComplianceSecurity OperationsVulnerability ResponseAgile developmentbusiness process mappingsoftware installation and configuration
Soft Skills
stakeholder engagementrequirements analysisproject managementcommunicationrisk managementcollaborationproblem-solvingdocumentationplanningvalidation
Certifications
Nuvolo ServiceNow certificationsServiceNow micro-certifications