Senior Business Analyst – Configurator, ServiceNow
A1FED
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Engage with federal stakeholders to elicit, analyze, and document business, functional, and technical requirements
- Translate agency and mission requirements into ServiceNow solutions aligned with platform capabilities and federal best practices
- Configure and support ServiceNow modules to meet program, operational, and compliance requirements
- Support ServiceNow installations and enhancements in accordance with federal security, governance, and documentation standards
- Estimate, plan, and manage ServiceNow implementation tasks, schedules, and deliverables
- Track and report project status, risks, and milestones to government and internal stakeholders
- Participate in Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) within a federal Agile delivery framework
- Support testing, validation, documentation, and transition-to-operations activities as required by federal contracts
Requirements
- Bachelor’s degree (BS/BA) in Business Management, Computer Science, Software Engineering, Information Technology, or a related field (preferred)
- Minimum of six (6) years of professional experience
- ServiceNow certifications
- ServiceNow micro-certifications
- Experience working with government or enterprise stakeholders to gather and analyze requirements
- Demonstrated ability to map complex business processes to ServiceNow functionality
- Hands-on experience with ServiceNow software installation and configuration
- Experience estimating, planning, and managing ServiceNow implementation efforts
- Experience working in Agile development environments
- Ability to obtain and maintain a Public Trust clearance
- U.S. Citizenship is required due to federal contract requirements
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowbusiness analysisfunctional requirementstechnical requirementsconfigurationinstallationAgile developmentproject managementtestingdocumentation
Soft skills
stakeholder engagementcommunicationrisk managementplanningorganizational skillscollaborationproblem-solvingadaptabilityattention to detailanalytical thinking
Certifications
ServiceNow certificationsServiceNow micro-certifications