A1 Garage Door Service

Customer Support

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

Supply Chain

• Monitor and reconcile daily inventory transactions, adjustments, transfers, warranty returns, and system records to ensure inventory accuracy within ServiceTitan.
• Maintain inventory master data integrity, including SKU setup, unit-of-measure accuracy, location assignments, and system configurations across all markets.
• Produce inventory reports and KPI dashboards related to stock levels, consumption trends, transfer activity, shrink, and count compliance.
• Analyze inventory usage, replenishment needs, and stock template alignment to identify overstock, shortages, obsolete inventory, and operational trends; provide recommendations for corrective action.
• Coordinate cycle counts and physical inventory activities across all locations, including scheduling, reconciliation, variance analysis, documentation, and audit support.
• Assist with development and maintenance of inventory SOPs, work instructions, and standardized warehouse processes.

Inventory Analyst

People Operations

• Serve as a point of contact for employee HR questions and support requests
• Provide day-to-day support related to policies, benefits, onboarding, and HR processes
• Assist with resolving employee issues and escalate complex matters as appropriate
• Support the People Operations team in delivering a positive employee experience
• Help maintain HR resources, guides, and employee communications
• Support onboarding coordination and ensure completion of required documentation and system setup
• Assist with employee data management, audits, reporting, and troubleshooting
• Help maintain accurate employee records and HR documentation
• Support updates to HR workflows, SOPs, and process documentation
• Assist with reporting and administrative tracking as needed
• Support compliance activities including file audits, required postings, and record maintenance
• Coordinate with internal teams to support HR operational processes and employee transitions

People Operations Specialist

Payroll

• Enter and maintain payroll data including new hires, terminations, pay changes, and deductions
• Assist in processing weekly payroll for a multi-state workforce
• Review timesheets and payroll reports for accuracy and completeness
• Support processing of commissions, bonuses, and other supplemental pay
• Assist with wage garnishments and other payroll deductions
• Respond to employee payroll inquiries and route more complex issues as needed
• Maintain payroll records and documentation in accordance with company policies
• Support payroll audits by gathering and organizing required documentation
• Partner with HR and Accounting to ensure accurate employee data
• Perform other administrative and payroll-related tasks as assigned

Payroll Coordinator

Marketing

• Execute and support multi-channel marketing campaigns, including setup, updates, scheduling, and quality assurance
• Coordinate timelines, track deliverables, and ensure campaigns launch accurately and on schedule
• Maintain campaign documentation, trackers, and reporting dashboards to ensure data accuracy
• Collaborate with internal teams and external vendors to manage creative assets, approvals, and production timelines
• Monitor campaign performance metrics and assist in identifying trends, inconsistencies, and optimization opportunities
• Support project management workflows, including asset organization, invoice tracking, and budget reconciliation
• Ensure brand consistency across all marketing materials and maintain organized asset libraries
• Partner cross-functionally with marketing, operations, and leadership to align initiatives with business needs
• Assist with testing initiatives, new market launches, and ad hoc marketing projects

Marketing Specialist

Customer Success Manager

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Keep accurate records of customer interactions and account related information

Customer Care Agent

Inventory Analyst

People Operations Specialist

Payroll Coordinator

Marketing Specialist

Customer Engagement Specialist, Inbound