Premier Services Representative

A1 Garage Door Service

Premier Services Representative serving as primary contact for business customers in a service company. Responsible for job coordination and customer relationship management.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and account management, with a strong focus on relationship-building, operational efficiency, and accurate billing processes. Proficient in managing multiple priorities and ensuring timely communication across various channels.

Highest-signal resume keywords

Customer Service ExperienceAccount ManagementMicrosoft Office ProficiencyStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Record ManagementJob CoordinationBilling AccuracyService Request ManagementInvoice Submission

Soft Skills

Relationship BuildingAttention to DetailTime ManagementProblem SolvingFollow-Through

Tools & Technologies

ServiceTitanMicrosoft OutlookMicrosoft ExcelMicrosoft Teams

Industry Keywords

Customer ExperienceOperational EfficiencyAccounts ReceivableBilling DiscrepanciesService Lifecycle Management

About the role

Key responsibilities & impact

Serve as the primary point of contact for Premier Services customers, providing timely communication and white-glove customer service.
Handle inbound customer calls, warm transfers from the Call Center, booking requests, emergencies, and escalations, ensuring issues are resolved promptly and professionally.
Manage customer follow-up requests generated through ServiceTitan Task Management when live transfer support is unavailable.
Maintain accurate customer records, contacts, billing instructions, service requirements, and account preferences within company systems, including correcting information as needed.
Build and maintain strong relationships with property managers, contractors, builders, HOAs, commercial customers, and other business partners.
Proactively communicate with customers regarding job status, estimates, approvals, invoicing, and outstanding requests.
Book and coordinate Premier Services jobs, including service requests, recalls, warranty calls, installations, and tune-ups, ensuring requests are accurately created, documented, and assigned.
Manage emergency, priority, and time-sensitive service requests while balancing customer expectations and operational capacity.
Monitor active jobs throughout the service lifecycle and provide customers with timely status updates.
Communicate customer-specific requirements to technicians, including NTE limits, purchase order requirements, site instructions, and communication expectations.
Coordinate estimates, change orders, customer authorizations, and required follow-up activities.
Review and validate Premier Services jobs created after hours or by other departments to ensure customer records, job details, billing requirements, and service information are accurate prior to invoicing.
Partner with Operations and field teams to resolve service issues and deliver a positive customer experience.
Audit job records prior to invoicing to ensure customer information, billing instructions, approvals, photos, and supporting documentation are complete and accurate.
Correct invoice details to meet customer-specific billing guidelines and submission requirements.
Submit invoices through customer portals, direct-bill processes, and other approved billing platforms.
Partner with Accounting to resolve billing discrepancies, payment delays, and customer invoicing questions.
Assist with accounts receivable follow-up and outstanding invoice resolution as requested.
Upload invoices, work orders, estimates, and required documentation to customer vendor portals.
Maintain portal activity and ensure required submissions are completed accurately and on time.
Monitor customer-specific portal requirements and communicate any changes that may impact operations or billing.
Escalate portal registration, compliance, access, or technical issues to the Premier Services Supervisor.
Partner with Operations, Call Center, Dispatch, Install Coordination, Accounting, ServiceTitan Administration, and field personnel to support customer needs and service delivery.
Provide guidance to internal teams regarding Premier Services customer requirements and expectations.
Assist with the development, maintenance, and improvement of Premier Services procedures, workflows, and documentation.
Identify opportunities to improve customer experience, operational efficiency, billing accuracy, and department performance.
Participate in special projects and department initiatives as assigned.

Requirements

What you’ll need

2+ years of experience in customer service, account management, scheduling, operations support, or administrative coordination.
Strong oral & written communication, and relationship-building skills.
Excellent organizational and time management abilities.
Ability to manage multiple priorities across multiple communication channels in a fast-paced environment.
Strong attention to detail and follow-through.
Proficiency with Microsoft Office, including Outlook, Excel, and Teams.

Benefits

Comp & perks

Medical, dental, vision, 401K
Paid Time Off
Weekly Pay
Internal Promotion opportunities
Company swag