Manager, Loyalty Strategy & Program
Aéropostale
full-time
Posted on:
Location Type: Office
Location: Plano • Texas • United States
Visit company websiteExplore more
Salary
💰 $89,100 - $162,000 per year
About the role
- Support the end-to-end launch of the Aero + JCP cross-brand loyalty program, ensuring alignment to approved strategy, business rules, and financial guardrails.
- Act as a COE partner to cross-functional teams, helping translate loyalty strategy into executable plans across marketing, tech, operations, and customer experience.
- Support development of launch materials, internal training, FAQs, and customer communications.
- Assist in documenting program rules, benefits, customer experience flows, and operational processes.
- Partner with Marketing and Digital teams to plan and execute loyalty activations, campaigns, and member journeys.
- Monitor program performance against KPIs (enrollment, engagement, redemption, lift, and ROI) and identify optimization opportunities.
- Stay current on loyalty trends and competitive landscape to inform future enhancements.
Requirements
- 3-5 years of experience in loyalty, CRM, customer strategy, or related marketing roles.
- Experience supporting or managing loyalty or rewards programs.
- Analytical skills with the ability to interpret performance data and insights.
- Strong project management and cross-functional collaboration skills.
- Strong written and verbal communication skills.
Benefits
- medical/dental/vision
- term life insurance
- paid vacation/holidays
- 401(k) Savings Plan with company match
- associate discount on Catalyst Brands merchandise
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loyalty programsCRMcustomer strategyperformance data analysisproject management
Soft Skills
cross-functional collaborationwritten communicationverbal communicationanalytical skills