A.P. Moller - Maersk

Senior Customer Experience Partner

A.P. Moller - Maersk

full-time

Posted on:

Location Type: Office

Location: Savannah • United States

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Salary

💰 $80,100 - $87,100 per year

Job Level

Senior

About the role

  • Understand the supply chain SCM account’s business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs.
  • Builds and maintains long term relationship with customer, and internal operational and customer service network.
  • Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the Program Manager, KCM or Customer Experience Manager where applicable.
  • Collaborate and lead the Global Service Centre (GSC) staff assigned to the key account.
  • Maintain IOPs, SOPs and KPIs in accordance with business changes.
  • Analyze gaps between operational service levels and data output and make recommendations to address identified gaps.
  • Support PM in KPIs and other program initiatives to internal Maersk stakeholders and work in conjunction with Program Manager who is responsible in presenting to the customer.
  • Assist and coordinate new tactical and operational project initiated by the client and/or Maersk.
  • Day to day coordination of domestic shipments with all parties.
  • Onboarding of truckers and vendors to operating platform – Transporeon.
  • Procurement within Transporeon (new task versus original model).
  • Review rates, evaluate routings and provide performance of service (new task versus original model).
  • Ensure compliance with applicable federal, state, and local laws and regulations, adherence to company procedures and policies.
  • Engage in communication with logistics suppliers to provide proactive demurrage and detention handling.
  • Performs other position related duties as specified by management.

Requirements

  • Bachelor’s Degree, Diploma or equivalent with 2 to 4 years of functional experience in transportation or international logistics, international business required.
  • 3-5 years of SCM or similar industry experience
  • Solid SCM / Shipping operations background
  • International Logistics experience preferred
  • Excellent written and verbal communication skills
  • Customer and people oriented
  • MS Office tools, data analytics and reporting
  • Team player with proven ability to work under pressure and independently with little supervision.
  • Visible driving force of Maersk Values and winning behaviours.
  • A strong execution minded individual with financial technical skills, analytical ability, good judgment, and strong operational focus including analytical and troubleshooting skills.
  • Knowledge of logistics market.
  • Focus on delivering high quality work.
  • Excellent conflict resolution and problem-solving skills.
  • Able to manage ambiguity and able to work in agile environment.
Benefits
  • Health Insurance
  • Paid Time Off
  • 401k Match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SCMshipping operationsinternational logisticsdata analyticsreportingprocurementperformance evaluationtroubleshootingcomplianceanalytical skills
Soft Skills
communication skillscustomer orientedteam playerproblem-solving skillsconflict resolutionability to work under pressureindependencejudgmentoperational focusadaptability
Certifications
Bachelor’s DegreeDiploma