A.P. Moller - Maersk

PLC SCADA Support Analyst

A.P. Moller - Maersk

full-time

Posted on:

Location Type: Hybrid

Location: Lazaro Cardenas • Mexico

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About the role

  • Be a part of the Operational Technology Support team within the Operations Technology function
  • Ownership of resolution of Automation Incidents for Terminals / Products in scope and support on Release Management
  • Investigate and resolve P3/P4 incidents and fulfil Service Requests
  • Coordinate on P1/P2 until closure with SMEs / Vendors
  • Conduct daily review and stand-up calls with respective stakeholders like BAU team, Engineering team, Product teams etc.
  • Must be able to work as a single point of contact for all deliverables
  • Provide L2 technical Support on Automation products from vendors or developed in-house
  • Provide transparency and visibility on the team's activities/progress using shared tools and reports
  • Track and report of backlog progress including clear identification of associated risks and issues
  • Coordinate with other product teams, vendors, partners, other platform teams for service requests, incidents, problems, etc.
  • Perform housekeeping roles (i. e., perform or validate backups, archiving, daily jobs, batch processing, etc.)
  • Ensure that important solutions/workarounds to prevalent issues are updated in the Knowledge Article and Known Error Database in SNOW
  • Ensure that any changes/updates on the SOPs are communicated on a regular basis to the team and pertinent stakeholders and are always up to date
  • Follow appropriate escalation procedures in accordance with the defined escalation matrix
  • Create change requests and alert stakeholders
  • Continuously evaluate subject area after a release and report any changes that will impact the business
  • Showcase deep understanding of the respective Automation products, Enabling Services and possess an in-depth knowledge of the deployed Solutions
  • Drive and govern continuous improvement of all services in scope

Requirements

  • University degree Bachelor of Science (BSc+) in Automation Engineering, Electronic or a related field (Equivalent education and work experience may be substituted)
  • Requires at least 2 years of experience in Industrial System Design and Testing in a medium-to-large organization
  • Proven ability to establish and maintain automation and process documentation (functional requirements, test cases, wiring diagrams…etc.)
  • SCADA and PLC programming knowledge (Siemens products knowledge is a plus)
  • Control Panel HW design knowledge
  • Familiarity with Port Equipment/Processes or moving machinery is a plus
  • Knowledge Experience in Siemens PLCs (300 /400 & 1500) Siemens PLCs, languages Ladder, ST, FBD, IL, STL, AT commands
  • Human Machine Interface (HMI): Scada, WinCC and Computerized maintenance management system (CMMS)
  • PLC: Tia portal, Step7 Other automation system software
  • Automation Related Hardware knowledge including embedded computing, onboard sensors, equipment actuators, drives, overall integrated systems understanding, Control panel hardware design knowledge and Instrumentation design knowledge
  • Ability to coordinate with suppliers, vendors and external contractors
  • Strong interactive and social skills
  • Ability to speak and write in English & Spanish is an advantage.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Automation EngineeringIndustrial System DesignTestingSCADA programmingPLC programmingControl Panel designHMIAutomation Related HardwareEmbedded computingInstrumentation design
Soft Skills
CoordinationCommunicationProblem-solvingSocial skillsStakeholder managementContinuous improvementDocumentationTransparencyRisk identificationEscalation procedures