A.P. Moller - Maersk

Customer Experience Consultant

A.P. Moller - Maersk

full-time

Posted on:

Location Type: Hybrid

Location: Madrid • Spain

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About the role

  • Manage and monitor the end‑to‑end shipment process
  • Coordinate with stakeholders involved in shipment handling
  • Orchestrate the overall flow of end‑to‑end shipments
  • Provide value‑adding business solutions through strong process understanding
  • Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely manner
  • Maintain a customer‑centric approach to prevent errors and ensure continuous improvement
  • Prepare and submit documentation accurately and on time, keeping stakeholders informed
  • Support cross‑sell and up‑sell initiatives and contribute to customer retention
  • Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs)
  • Identify process deviations and proactively communicate them
  • Respond to enquiries promptly and escalate issues as required
  • Maintain proactive communication, including participation in client calls
  • Record and report performance insights, highlighting service wins and failures
  • Collaborate with KCMs and the Commercial team to strengthen customer relationships
  • Comply with customer‑specific SOPs and monitor related KPIs
  • Execute reports and tasks assigned by the Team Leader or Manager

Requirements

  • Relevant experience in Logistics or related fields
  • Fluency in Spanish and English; Portuguese or French is a plus
  • Excellent communication and stakeholder management skills
  • Strong customer‑centric mindset and passion for service excellence
  • Results‑driven, organized, and able to perform under pressure
  • Solid understanding of operational processes
  • A sense of urgency and persistence in driving issues to closure
  • A positive, proactive attitude
Benefits
  • At Maersk, we put you in control of your career.
  • You’ll be trusted, empowered, and supported to take on new challenges and grow professionally.
  • Opportunity to make a meaningful impact on a global scale.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Logisticsshipment process managementdocumentation preparationperformance reportingKPI monitoringprocess improvement
Soft Skills
communication skillsstakeholder managementcustomer-centric mindsetservice excellenceresults-drivenorganizational skillsability to perform under pressureproactive attitude