aïkan

Claims Specialist

• Managing a portfolio of home insurance (MRH) claims
• Managing a portfolio of material recovery claims
• Receiving claim declarations by email and by phone and supporting clients through the claim handling process until file closure
• Involvement in the establishment and long-term maintenance of our partnerships

Claims Manager

General Counsel

• Provide information by phone to individuals and professionals on all areas of law
• Conduct legal research using our internal and external databases
• Identify and propose legal solutions tailored to specific legal issues
• Make determinations regarding clear refusals of contractual guarantees

Legal Advisor

Legal Assistant

• Inform contacts about the status of their files and the types of documents involved (expert report, summons, judgment…)
• Redirect contacts to the appropriate department so they receive a suitable response, identifying the request itself and the type of contract concerned
• Escalate contacts' requests to the lawyer managing the file and schedule phone appointments if necessary

• Manage a portfolio of home insurance (MRH) claims
• Manage a portfolio of property subrogation (recourse) claims
• Receive claim notifications via email and customer calls
• Support the claims handling process from file opening through to closure
• Contribute to the implementation and maintenance of our partnerships

• Managing a portfolio of automobile or property (P&C) claims
• Managing a portfolio of material-damage recovery claims
• Receiving claim notifications by email and customer calls, and supporting customers through the file processing until closure
• Involvement in establishing and sustaining our partnerships

Claims Handler

Backend Engineer

• Develop and maintain our application solutions, such as our Selfcare digital solutions and our SYDIA management CRM
• Build innovative digital solutions with our AI division and our team of data scientists
• Develop new services on behalf of insurers

Backend Developer, PHP

• Develop and maintain our application solutions such as our Selfcare digital solutions and our SYDIA management CRM for insurer clients
• Build innovative digital solutions with our AI division and our team of data scientists
• Develop new services on behalf of insurers

Manager

• Ensure and enhance the performance of the team's scope of activity and drive its development
• Manage a team of legal advisors and ensure their competence and professional development
• Oversee initial training and maintain up-to-date training for the team
• Implement activity reporting for the team to be provided to the Head of Phone Customer Services
• Prepare and manage team schedules and rosters

Claims Manager

Legal Advisor

Legal Assistant

Claims Manager

Claims Handler

Backend Developer, PHP

Backend Developer, PHP

Legal Protection Team Manager