A+ Federal Credit Union

Call Center Representative

• Answer all incoming calls within the established ring time goal
• Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions
• Stay apprised of any phone, check or debit card scams to identify potential loss or fraud on every call
• Use pleasant, professional voice, and good listening skills to enhance service
• Assist members with loan inquiries, educating/advise members on questions relating to accounts and product or service requests
• Promote and maintain quality internal service at all times
• Attain and maintain knowledge of all credit union products and services

Call Center Representative, Spanish Bilingual Preferred

• Answer all incoming calls within the established ring time goal
• Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions
• Stay apprised of any phone, check or debit card scams to identify potential loss or fraud on every call
• Use pleasant, professional voice, and good listening skills to enhance service
• Assist members with loan inquiries
• Educate/advise members on questions relating to accounts, rate information, product or service requests, and/or error resolutions after completing any necessary research
• Promote and maintain quality internal service at all times
• Attain and maintain knowledge of all credit union products and services
• Inform existing and prospective members of current promotions and new or updated products/services
• Utilize online account opening system to open various types of accounts for members
• Handle inquiries regarding funds availability/check holds and releasing holds within approved limits
• Perform other duties as required or assigned

Call Center Representative – Spanish Bilingual Preferred

Administration

• Respond to secure messages submitted by members through an online portal in a professional and courteous manner.
• Review and process all Risk Fraud Analytics Suspects (RFA).
• Answer all incoming calls from the contact center, branches, and other departments related to eService situations.
• Review checks submitted through ATM and mobile deposits to determine check negotiability.
• Assist business members with cash management set up and processes including ACH and wire transfers.
• Maintain bill pay database for all memberships.
• Assist with monthly reporting and analytics.

Call Center Representative, Spanish Bilingual Preferred

Call Center Representative – Spanish Bilingual Preferred

Digital Services Administrator