Call Center Representative, Spanish Bilingual Preferred

A+ Federal Credit Union

Call Center Rep providing assistance for A+ Federal Credit Union members via phone communication. Required to solve inquiries and provide information while ensuring quality customer service.

Posted 6/2/2026full-timeHarker Heights • Texas • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

basic math skillsaccounting skillsfinancial institution experiencecall center experience

Soft Skills

verbal communicationwritten communicationresearch skillsproblem solving skillslistening skillscustomer service skills

Tools & Technologies

phone systemcomputerrelated software

Certifications & Qualifications

high school diplomaGED equivalent

Industry Keywords

credit union productsservice requestsfraud detectionmember identification

About the role

Key responsibilities & impact

Answer all incoming calls within the established ring time goal
Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions
Stay apprised of any phone, check or debit card scams to identify potential loss or fraud on every call
Use pleasant, professional voice, and good listening skills to enhance service
Assist members with loan inquiries, educating/advise members on questions relating to accounts and product or service requests
Promote and maintain quality internal service at all times
Attain and maintain knowledge of all credit union products and services

Requirements

What you’ll need

High school diploma or GED equivalent
Minimum of six months financial institution experience or equivalent call center experience preferred
Skilled use of phone system, computer, and all related software
Basic math/accounting skills
Excellent verbal and written communication skills
Research and problem solving skills
Bilingual Spanish preferred

Benefits

Comp & perks

Eligible for incentives of up to $400 per month
Work from home eligibility after six months with Meets Standard Performance & Manager Approval