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Call Center Representative, Spanish Bilingual Preferred
A+ Federal Credit UnionCall Center Rep providing assistance for A+ Federal Credit Union members via phone communication. Required to solve inquiries and provide information while ensuring quality customer service.
About the role
Key responsibilities & impact- Answer all incoming calls within the established ring time goal
- Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions
- Stay apprised of any phone, check or debit card scams to identify potential loss or fraud on every call
- Use pleasant, professional voice, and good listening skills to enhance service
- Assist members with loan inquiries, educating/advise members on questions relating to accounts and product or service requests
- Promote and maintain quality internal service at all times
- Attain and maintain knowledge of all credit union products and services
Requirements
What you’ll need- High school diploma or GED equivalent
- Minimum of six months financial institution experience or equivalent call center experience preferred
- Skilled use of phone system, computer, and all related software
- Basic math/accounting skills
- Excellent verbal and written communication skills
- Research and problem solving skills
- Bilingual Spanish preferred
Benefits
Comp & perks- Eligible for incentives of up to $400 per month
- Work from home eligibility after six months with Meets Standard Performance & Manager Approval
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic math skillsaccounting skillsfinancial institution experiencecall center experience
Soft Skills
verbal communicationwritten communicationresearch skillsproblem solving skillslistening skillscustomer service skills
Certifications
high school diplomaGED equivalent