Senior ServiceNow ITSM Specialist
A.C.Coy Company
contract
Posted on:
Location Type: Remote
Location: Virginia • United States
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Job Level
About the role
- Maintain the health, performance, and reliability of the ServiceNow platform.
- Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
- Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
- Provide technical support and issue resolution, ensuring minimal disruption to IT services.
- Monitor system logs and performance, proactively identifying and addressing potential issues.
- Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
- Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
- Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
- Offer technical leadership in platform design, integration, and optimization efforts.
- Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.
Requirements
- Bachelor’s degree in computer science, information systems, or a related discipline.
- 5+ years of experience in IT support, system administration, or a related technical field.
- 3+ years of ServiceNow ITSM experience in a development or consulting role.
- Certifications (One or more required): ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, ITIL Foundation Certification.
- Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
- Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
- Strong knowledge of ITIL frameworks, and ITSM best practices.
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
- Ability to implement and maintain automated processes and workflows.
- Experience providing user training and technical documentation.
- Skilled in problem-solving and root cause analysis.
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
- Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
- Must be a US Citizen.
- Must be able to obtain a Position of Public Trust Clearance.
- Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years.
Benefits
- 100% remote role
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMJavaScriptSQLHTMLCSScustom workflowssystem integrationstechnical troubleshootingautomated processes
Soft Skills
problem-solvingroot cause analysisinterpersonal skillscommunicationtechnical documentationuser trainingtechnical leadershipcollaborationadaptabilityattention to detail
Certifications
ServiceNow Certified System AdministratorServiceNow Certified Application DeveloperITIL Foundation Certification