A.C.Coy Company

• Prepare domestic portions of a consolidated US income tax return
• Calculate quarterly taxable income used for cash tax payments and tax entities
• Assist with federal tax accounting
• Maintain SOX regulations

Tax Analyst

Project Manager

• Manage the implementation of a new Config, Price & Quote system
• Responsible for managing all aspects of the project lifecycle
• Manage the delivery of a large and complex multi-disciplinary project
• Manage multiple workstreams within the CPQ Project framework
• Work within a Scrum environment to plan and deliver incremental software
• Facilitate team meetings (Daily Stand-up, Grooming, Sprint Planning)
• Promote adherence to Agile best practices
• Conduct ongoing IT audit tests as part of risk management
• Define and implement key metrics to ensure schedules and budgets are met

Administration

• Provide support for the Full Disk Encryption infrastructure for our customer’s Endpoint Technology Engineering Infrastructure team.
• Work with Full Disk Encryption requirements mandated by CISO as part of adhering to portions of the AS-805 Information Security Handbook specifically sections 9-7.1 Encryption.
• Help managing the WinMagic SecureDoc Full Disk Encryption Infrastructure via the SecureDoc management platform.
• Design and enhancements to Full Disk Encryption (SecureDoc) and remote support platforms (Dameware).
• Perform integration testing of new hardware devices for compatibility with (SecureDoc) and remote support platforms (Dameware).
• Maintain full disk encryption (SecureDoc) and remote support platforms (Dameware) keeping them up to date and secure.
• Manage and maintain WinMagic SecureDoc infrastructure components.
• Keep Full Disk Encryption and remote support platforms up to date and secure.
• Provide day-to-day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.).
• Participate in the preparation of materials and oral presentations for customers and management.
• Play a lead role in meetings relating to specific technical projects or tasks.
• Respond promptly to incidents in ServiceNow.
• Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members.
• Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts.
• Evaluate program failures and implement remediation solutions for success.
• May lead project teams within assigned unit develop, plan and manage project tasks.

SecureDoc Enterprise Server Administrator

• Provide overall strategic management by defining program scope and objectives while managing project scope, schedule, budget, and risk.
• Develop project management plans and documentation.
• Oversee the efforts of direct reporting resources.
• Lead and coordinate cross-functional team operations.
• Deliver detailed analysis, evaluation, and recommendations for improvements.

Assessment and Authorization Project Manager

ServiceNow

• Maintain the health, performance, and reliability of the ServiceNow platform.
• Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
• Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
• Provide technical support and issue resolution, ensuring minimal disruption to IT services.
• Monitor system logs and performance, proactively identifying and addressing potential issues.
• Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
• Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
• Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
• Offer technical leadership in platform design, integration, and optimization efforts.
• Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

Senior ServiceNow ITSM Specialist

Engineer

• Implement solutions to support the Exchange Online environment, in addition to on-premises mail attribute management with Exchange Server
• Provide support for the secure email gateway solution, Proofpoint Email Protection, collaborating closely with the cyber security and operations teams to maintain daily activities
• Maintain and optimize internal SMTP relaying, utilizing Proofpoint Secure Email Relay
• Administer M365 tenant settings and collaborate with both IT and other business areas for product integrations
• Support Microsoft Purview solutions such as Data Loss Prevention, Sensitivity Labels, Retention Policies, Records Management, and aid in expanding adoption of additional components
• Support Microsoft Defender solutions such as Email policies and rules, Cloud Apps, and broaden our use of additional components
• Support the implementation of other 3rd party data security tools
• Provide tier three support to aid in troubleshooting and root cause analysis for M365 and email-related issues
• Utilize PowerShell for settings changes, reporting, and automation
• Document configurations, procedures, and best practices
• Monitor Microsoft Message Center and product roadmaps for relevant features and changes
• Communicate project status to customers and update project tracking tool regularly
• Directory services: Active Directory, Entra ID

M365 Engineer

Systems Engineer

• Act as a Subject Matter Expert on best practices for server virtualizations solutions and make recommendations
• Responsible for the design, configuration, deployment, integration, and maintenance and support of server virtualization and server infrastructure solutions
• Specialize in building and managing virtual computing platforms
• Play a critical role in data migration, virtual machine lifecycle management, troubleshooting, tuning and performance, and monitoring of the environment
• Provide technical assistance and advice on complex activities
• Formulate and define specifications, develop, modify and maintain complex systems and subsystems, using vendor engineering releases and utilities for overall operational systems
• Apply analytical techniques when gathering information from users, defining work problems, designing technology solutions, and developing procedures to resolve the problems
• Develop complete specifications to enable computer programmers to prepare required programs
• Review task proposal requirements, gather information, analyze data, prepare project synopses, compare alternatives, prepare specifications, resolve processing problems, coordinate work with programmers and engineers, and orient users to new systems
• Work with considerable freedom to make decisions on the techniques and approaches to be used
• Prepare recommendations for system improvement for management and user consideration
• Architect and design server virtualization solutions
• Perform systems administration for Windows Server and UNIX / Linux systems such as RHEL and SLES
• Develop automation through scripting and APIs (Ansible, Puppet, Chef, PowerShell, Python, Bash, Terraform)
• Perform certificate lifecycle management for systems and applications
• Evaluate inefficiencies with server resources and make right-sizing recommendations
• Manage and maintain server virtualization platform on premise as well as cloud e.g. VMware, Nutanix, Harvester, OpenShift, Proxmox, Azure, AWS, GCP
• Play a lead role in meetings relating to specific technical projects or tasks
• Respond promptly to incidents in ServiceNow
• Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with the team members
• Define, monitor, optimize, and troubleshoot system performance of all server virtualization and other related infrastructure systems

Senior Virtualization Systems Engineer/Architect

• Responsible for supporting a large mainframe payroll application.
• Operate, monitor, and assist in the maintenance and integrity of the mainframe, peripherals, servers, and network.
• Participate in Disaster Recovery and provided first level help desk support.
• Able to adapt to various operational duties in customized data centers.
• Maintain smooth operation of multi-user computer systems, including coordination with network engineers.
• Perform systems security administration functions.
• Other duties may include maintaining system documentation, system performance, and installing system wide software.
• Develop and monitor policies and standards for allocation related to the use of computing resources.
• Interact with users.

Mainframe Support Operator – Administrator

Software Engineer

• Ensure that requirements comply with client requirements and government standards through formal verification methods.
• Translate high level product development strategies into system requirement specifications and works with other engineering disciplines to develop lower level detailed implementation requirements.
• Establish and coordinate development of standards, practices, and procedures as related to the overall product development.
• Design interfaces and bring system elements together so they work as a whole.
• Assess performance using evaluation criteria and technical performance measures.
• Customer liaison and support for business development activities and to understand and shape requirements.
• Participate in system conceptual design and documentation of the design concepts.
• Contribute in design reviews of components (hardware and software) to ensure applicability to the current system and traceability of requirements through compliance verification and validation.
• Generate system level requirements verification procedures and customer acceptance test procedures.
• Review test plans/procedures and ensure they meet the objectives of the contractual requirements and participate in the testing process to validate requirements.
• Modify existing databases and database management systems or direct programmers and analysts to make changes.
• Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions.
• Work as part of a project team to coordinate database development and determine project scope and limitations.
• Review project requests describing database users' needs to estimate time and cost required to accomplish project.