A Blessing of Hope Family Services

Customer Support

• Support Family Goals: Work closely with families and the Department of Health and Human Services to help them reach goals set by their caseworker.
• Visit Facilitation & Transport: Facilitate visitations between children and their families, providing safe and reliable transportation to and from visits.
• Documentation: Maintain accurate and unbiased reports of each visit.
• Resource Assistance: Help families find and apply for resources that support their path to reunification and well-being.
• This role will be working with families to provide direction, coaching, and motivation to achieve the goals set by DHHS, and the court.
• The focus for Family Support Specialists is supervising the protection and safety of the child and adult participants.
• Maintain consistent and open communication with the DHHS, and your manager about your work with the families.
• Build great rapport with the families we serve.
• Ensuring that professional working relationships are created with families within your scope of duties and training.
• Submit written incident reports within 24 hours and submit service documentation and mileage for all cases within 36 hours of providing the service with families.
• Transport children and families to and from visitations.

Family Support Specialist

• Supervise visits in the client home, community during the evenings (2pm-8pm) and weekends.
• Provide engaging parenting skills assistance, help to strengthen a family’s bond, and in the moment redirection and parent coaching.
• Advocate for families, setting goals with the assistance of the caseworker and families, documenting progress, reporting any concerns of alleged abuse/neglect, testifying in court as needed, and providing transportation for the children and families served.
• Work closely with families and the Department of Health and Human Services to help them reach goals set by their caseworker.
• Facilitate visitations between children and their families, providing safe and reliable transportation to and from visits.
• Maintain accurate and unbiased reports of each visit.
• Help families find and apply for resources that support their path to reunification and well-being.

• Support Family Goals: Work closely with families and the Department of Health and Human Services to help them reach goals set by their caseworker.
• Visit Facilitation & Transport: Facilitate visitations between children and their families, providing safe and reliable transportation to and from visits.
• Documentation: Maintain accurate and unbiased reports of each visit.
• Resource Assistance: Help families find and apply for resources that support their path to reunification and well-being.
• Maintain consistent and open communication with the DHHS, and your manager about your work with the families.
• Build great rapport with the families we serve.
• Ensuring that professional working relationships are created with families within your scope of duties and training.
• Submit written incident reports within 24 hours and submit service documentation and mileage for all cases within 36 hours of providing the service with families.
• Transport children and families to and from visitations.

• Supervise visits in the client home and community during the evenings (2pm-8pm) and regularly at least one weekend day each week.
• Provide engaging parenting skills assistance and help to strengthen a family’s bond.
• Conduct redirection and parent coaching to promote safe and successful reunification of families.
• Advocate for families, setting goals with the assistance of the caseworker and families.
• Document progress and report any concerns of alleged abuse/neglect.
• Testify in court as needed and provide transportation for the children and families served.