A & A Customs Brokers

Sales Operations Manager

• Own the day-to-day administration of the commercial pipeline.
• Manage inbound lead routing and assignment.
• Build and administer outbound prospect lists.
• Source, enrich, and maintain targeted prospect databases.
• Maintain HubSpot CRM data quality and pipeline integrity.
• Monitor lead response times and conversion performance.
• Serve as the operational partner to SDRs and Account Executives.
• Produce weekly and monthly sales pipeline reports and dashboards.
• Develop scalable lead generation programs.
• Build targeted outbound campaigns using email, LinkedIn, phone, and other channels.
• Manage email marketing campaigns.
• Coordinate NDAs, MSAs, contracts, and commercial documentation.
• Help increase awareness of our companies within the logistics and international trade industry.

Sales Operations and Marketing Specialist

General

• Review documentation and prepare customs release entries for processing.
• Process and manage air and ocean container releases.
• Analyze documents to determine applicable tariff classifications, duties, and tax rates.
• Collect supplementary information or documentation as needed from customers, carriers, CBSA, and others.
• Arrange deliveries for air and ocean shipments and payment of terminal fees.
• Communicate with clients by email - clear, concise, and service-focused.
• Handle and resolve challenging situations professionally and calmly.
• Liaise with other teams for entry follow-up as required.
• Maintain strong knowledge of Canadian ports and warehouses.
• Enter data into our systems accurately and efficiently.
• Complete files within required timeframes and in line with A & A and Canadian regulations.
• Review files for accuracy and errors, ensuring full compliance.
• Handle phone inquiries.
• Take on other duties as they come up - we're a team.

Sales Operations and Marketing Specialist

Air Ocean Customs Clearance Coordinator