Serve as the technical authority for the USPTO ServiceNow Service Management Platform (SMP).
Lead architectural design and technical decision-making for new implementations, enhancements, integrations, and complex configurations.
Ensure adherence to ServiceNow out-of-the-box principles, safe-scoped development, Flow Designer automation, and upgrade-compatible design patterns.
Provide architectural oversight for core ServiceNow modules, workflows, integrations, and data models, including CSDM alignment.
Conduct and participate in design reviews, peer code reviews, and architecture reviews.
Advise Product Owners and Program Manager on technical feasibility, risk, and architectural impacts.
Define and enforce platform governance standards, including role-based access control (RBAC) and configuration management.
Support ServiceNow integrations using approved frameworks and Government-approved standards.
Participate in weekly, monthly, and ad-hoc technical meetings with USPTO stakeholders.
Support incident response, root cause analysis, and long-term remediation efforts.
Review and contribute to technical documentation, architecture diagrams, and ATO artifacts.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline or 8 years of equivalent experience in lieu of a degree.
Five (5) or more years of hands-on ServiceNow platform experience, including architecture and implementation.
Demonstrated expertise in ServiceNow modules, frameworks, and governance models.
Experience designing scalable, secure, and upgrade-compatible ServiceNow solutions.
Strong communication skills with both technical and non-technical stakeholders.
U.S. Citizenship required.

Benefits

Medical
Dental
Vision
Voluntary Life Insurance
401(k)
Basic Life A&D
STD
LTD
PTO
Telehealth
paid holidays
FSA
HSA

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowarchitectural designtechnical decision-makingFlow DesignerCSDM alignmentrole-based access controlconfiguration managementincident responseroot cause analysistechnical documentation

Soft Skills

strong communication skillscollaboration with stakeholdersadvising on technical feasibilityrisk assessmentarchitectural impact analysis