Develop, execute, and maintain test strategies, test plans, and test cases for ServiceNow applications, configurations, and integrations supporting SMP.
Perform manual and automated testing activities during Agile sprints, including functional, regression, and integration testing.
Validate ServiceNow enhancements and fixes prior to deployment, ensuring alignment with approved user stories and acceptance criteria.
Support pre-deployment validation, regression testing, and release readiness activities for SMP releases.
Document and track defects, coordinate with Developers and Administrators on resolution, and verify fixes prior to closure.
Participate in sprint planning, daily standups, backlog grooming, release demos, and retrospectives as required.
Collaborate with Product Owners and stakeholders to clarify requirements and ensure test coverage aligns with business needs.
Ensure testing activities comply with USPTO policies, SMP governance, and ServiceNow best practices.
Maintain test documentation and artifacts to support audits, quality reviews, and knowledge transfer.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or a related technical discipline or 8 years of equivalent experience in lieu of a degree.
Four (4) years of experience performing software or ServiceNow testing in an Agile environment.
Experience developing and executing test plans, test cases, and regression testing activities.
Familiarity with ServiceNow platform functionality and IT Service Management (ITSM) concepts.
Experience with defect tracking and test documentation.
Strong analytical, communication, and collaboration skills.
U.S. Citizenship required and ability to meet USPTO onboarding and clearance requirements.

Benefits

Medical
Dental
Vision
Voluntary Life Insurance
401(k)
Basic Life A&D
STD
LTD
PTO
Telehealth
Paid holidays
FSA
HSA
Employee Assistance Program (EAP)
Traveling Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

test strategiestest planstest casesmanual testingautomated testingfunctional testingregression testingintegration testingdefect trackingtest documentation

Soft Skills

analytical skillscommunication skillscollaboration skills