9th Way Insignia

Technical Writer – Trainer

9th Way Insignia

contract

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $61,180 - $75,000 per year

Job Level

SeniorLead

About the role

  • Develop, update, and maintain enterprise Standard Operating Procedures (SOPs), user guides, system documentation, workflows, and operational reference materials in support of the EASS eCMS portfolio and O&M program requirements
  • Author and publish clear, user-centered release notes and communications for each system release, translating technical change requests into concise, understandable language for VA stakeholders and end users
  • Support VA training readiness activities, ensuring documentation, communications, and training deliverables align with release cycles, schedules, and stakeholder expectations
  • Create and maintain system lifecycle documentation, including workflows, business process maps, acquisition lifecycle documentation, system handoff diagrams, and functional reference models to support stakeholder understanding and adoption
  • Collaborate with program leadership, business analysts, developers, testers, trainers, and VA stakeholders to gather requirements, validate content accuracy, and ensure alignment with business processes, policies, and VA standards
  • Ensure all documentation and training materials meet Section 508 accessibility standards, VA writing standards, formatting policies, and approved style guides
  • Support user acceptance testing (UAT) activities by drafting test scripts, documenting defects, tracking resolution progress, validating fixes, and updating documentation accordingly
  • Develop training content and communications, including job aids, step-action procedures, how-to guides, knowledge base material, and training videos; support delivery of user training as needed
  • Create and maintain SharePoint and collaboration solutions for documentation access, approvals, intake workflows, and content governance, ensuring structured document control, auditability, and efficient stakeholder communication
  • Maintain version control and document lifecycle tracking; ensure all documentation is current, accurate, approved, and aligned to production environment capabilities
  • Support program communications management through the development of stakeholder messaging, status updates, knowledge sharing, user readiness communications, and release awareness materials
  • Participate in program meetings, scrums, release planning sessions, and stakeholder discussions; document action items, decisions, meeting minutes, and follow-ups to support program transparency and alignment
  • Contribute to process improvement and modernization initiatives by recommending documentation enhancements, communication improvements, usability refinements, and clarity improvements to better support VA mission users

Requirements

  • Bachelors degree. 8 additional years of directly relevant experience may be considered in lieu of meeting the degree requirement.
  • 10+ years of relevant experience
  • Ability to obtain and maintain a Public Trust clearance at the Tier 2 (Moderate Risk) level (active preferred).
Benefits
  • Medical
  • Dental
  • Vision
  • Voluntary Life Insurance
  • 401(k)
  • Basic Life A&D
  • STD
  • LTD
  • PTO
  • Telehealth
  • paid holidays
  • FSA
  • HSA
  • Employee Assistance Program (EAP)
  • Traveling Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Standard Operating Procedures (SOPs)user guidessystem documentationworkflowsbusiness process mapsacquisition lifecycle documentationuser acceptance testing (UAT)test scriptsversion controldocument lifecycle tracking
Soft skills
collaborationcommunicationstakeholder engagementtraining readinessprocess improvementattention to detailuser-centered designproblem-solvingorganizational skillsadaptability
Certifications
Bachelors degreePublic Trust clearance (Tier 2)