Technical Writer – Trainer
9th Way Insignia
contract
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $61,180 - $75,000 per year
About the role
- Develop, update, and maintain enterprise Standard Operating Procedures (SOPs), user guides, system documentation, workflows, and operational reference materials in support of the EASS eCMS portfolio and O&M program requirements
- Author and publish clear, user-centered release notes and communications for each system release, translating technical change requests into concise, understandable language for VA stakeholders and end users
- Support VA training readiness activities, ensuring documentation, communications, and training deliverables align with release cycles, schedules, and stakeholder expectations
- Create and maintain system lifecycle documentation, including workflows, business process maps, acquisition lifecycle documentation, system handoff diagrams, and functional reference models to support stakeholder understanding and adoption
- Collaborate with program leadership, business analysts, developers, testers, trainers, and VA stakeholders to gather requirements, validate content accuracy, and ensure alignment with business processes, policies, and VA standards
- Ensure all documentation and training materials meet Section 508 accessibility standards, VA writing standards, formatting policies, and approved style guides
- Support user acceptance testing (UAT) activities by drafting test scripts, documenting defects, tracking resolution progress, validating fixes, and updating documentation accordingly
- Develop training content and communications, including job aids, step-action procedures, how-to guides, knowledge base material, and training videos; support delivery of user training as needed
- Create and maintain SharePoint and collaboration solutions for documentation access, approvals, intake workflows, and content governance, ensuring structured document control, auditability, and efficient stakeholder communication
- Maintain version control and document lifecycle tracking; ensure all documentation is current, accurate, approved, and aligned to production environment capabilities
- Support program communications management through the development of stakeholder messaging, status updates, knowledge sharing, user readiness communications, and release awareness materials
- Participate in program meetings, scrums, release planning sessions, and stakeholder discussions; document action items, decisions, meeting minutes, and follow-ups to support program transparency and alignment
- Contribute to process improvement and modernization initiatives by recommending documentation enhancements, communication improvements, usability refinements, and clarity improvements to better support VA mission users
Requirements
- Bachelors degree. 8 additional years of directly relevant experience may be considered in lieu of meeting the degree requirement.
- 10+ years of relevant experience
- Ability to obtain and maintain a Public Trust clearance at the Tier 2 (Moderate Risk) level (active preferred).
Benefits
- Medical
- Dental
- Vision
- Voluntary Life Insurance
- 401(k)
- Basic Life A&D
- STD
- LTD
- PTO
- Telehealth
- paid holidays
- FSA
- HSA
- Employee Assistance Program (EAP)
- Traveling Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Standard Operating Procedures (SOPs)user guidessystem documentationworkflowsbusiness process mapsacquisition lifecycle documentationuser acceptance testing (UAT)test scriptsversion controldocument lifecycle tracking
Soft Skills
collaborationcommunicationstakeholder engagementtraining readinessprocess improvementattention to detailuser-centered designproblem-solvingorganizational skillsadaptability
Certifications
Bachelors degreePublic Trust clearance (Tier 2)